Retail Assistant

Who we are

SABO is an Australian brand proudly owned and led by women. The brand is known for its feminine summery-vacation styles, unique prints and shapes, establishing itself internationally with a strong presence across all major social media platforms.

SABO specialises in designing a wide selection of the most desirable and coveted women's clothing and accessories available. Every piece is designed to inspire confidence while empowering our community to be the happiest version of themselves. With continued growth and a passionate collective who is working towards our purpose and mission, this is your chance to join our team and make an impact.

Job Summary

As a Retail Assistant your main role will be to create an amazing customer experience for every customer that steps into our stores, every time! You will do this by creating a warm and inviting atmosphere where customers feel welcome. Above all, we are looking for someone who is a team player, who is willing to contribute to an inclusive and supportive environment and who is eager to continue to learn and grow personally and professionally.

Core Responsibilities as a Retail Assistant:

Customer Experience

• You have a passion for best in class customer experience, and are motivated to exceed customers expectations.
• You are able to interact and build ongoing rapport with customers from any walk of life through a warm and professional character and presentation.
• You are able to move productively on the floor to engage with customers and attend to store and customer needs.
• Able to problem solve and partner with store leadership to support customer inquires and issues.
• Exceptional communication skills and the ability to willingly contribute towards achieving store KPI results.

Floor Duties

• Creates excitement and generates connection with our customers on the retail floor.
• Performs product task, garments back from fits, depleted stock replenished, sizing, ect, in accordance to store operating principles throughout the shift.
• Performs assigned cleaning tasks prior and post trade and throughout the shift to maintain the luxurious look and feel of the store.
• Unpacks boxes for inventory as required, boxes can weigh 4-10kgs, and supports visual merchandising when required.
• As directed by the Store Manager, 2IC or 3IC completes other additional duties and assignments as required.

Teamwork

• Able to build rapport and develop respectful and supportive relationships with all team members.
• Proactively looks for ways to contribute to others and collaborates with team members to ensure excellent customer service and that the stores operations are supported.
• Contributes to an inclusive environment and fosters a sense of belonging for everyone by inviting and appreciating differences, to ensure a respectful and supportive experience for employees and customers alike.

Job Requirements

• Experience: Sales experience is essential
• Eligibility: Legally eligible to work in the location of your place of work
• Availability: Willing to work a flexible schedule.

Willingness requirement:

• Willing to work as apart of a team or complete task individually.
• Willing to work on the store floor for most of a shift, to deliver customer experience and maintain store operations.

What we’d love from you:

• Personal Responsibility: Takes accountability for choices and actions, and the outcome intended or unintended. Is reliable.
• Integrity and Honesty: Acts with honesty and integrity. Acts fairly and ethically. Embraces and contributes to an environment of feedback.
• Teamwork: Works productively with all team members, contributes to an inclusive environment and fosters a sense of belonging for everyone.
• Proactive, Agile and Adaptable: Willing and proactively takes initiative, can pivot and change priorities in a fast paced environment.
• Decision Making: Able to gather information, assess alternatives and use discernment to make decisions in an effective and timely manner.
• Customer Experience: Thrives on connecting and working with a wide array of customers to best understand and support their needs.