Greeting and welcoming patients when they arrive at the dentist's office

Scheduling appointments for patients

Maintaining patient accounts and records

Preparing and sending patient bills

Submitting patient claims to insurance companies

Assisting patients in filling out required intake and medical forms

Confirming appointments with patients via phone or email

Managing and organising specialist referrals

Answering phone calls, emails, and scheduling appointments

Maintaining patient records and keeping them confidential

Coordinating with dental staff to ensure efficient patient flow

Maintaining a clean and organized reception area

Providing patients with information regarding procedures, treatments and payment policies

Required Skills and Qualifications

Have a drive to learn and flourish within the role

Be a self-motivated individual who takes initiative and has an eye for detail

Excellent communication, interpersonal skills and phone manner

Proven ability to be punctual and reliable

Strong organizational abilities and attention to detail

Ability to multitask in a fast-paced environment

Friendly and professional demeanour with a patient-focused attitude

Basic knowledge of dental terminology and insurance processes is a plus

Your role is vital in creating a welcoming environment and ensuring the dental office runs smoothly. The ideal candidate will manage bookings, greet patients, handle phone and emails, and support billing and recordkeeping functions. Your role is vital and a positive attitude is worth its weight in gold!