Optical Dispenser/Manager - OPSM Fairfield Gardens

OPSM Fairfield Gardens is an established franchise practice. We pride ourselves on creating positive, memorable experiences that not only solves our customers' problems but builds long-term trust and loyalty.

We have a fantastic opportunity for a highly motivated individual who is passionate about style and customer care to lead our dedicated team.

Benefits on offer

Salary 60,000-75,000 + KPI bonus incentives + superannuation

Regular working hours: Monday to Friday

Full time, permanent role

Genuine family atmosphere + team culture - join a supportive and fun team who love what they do

Stability - franchised practice, proud of our family culture and work environment

Onsite parking + Store product allowance

About the role

Use your previous customer service experience and knowledge to communicate clearly with customers and visitors in a bright, friendly and prompt manner

Provide your fashion expertise to help patients choose frames that not only meets their needs/desires, but also look great

Willing to keep up to date with product knowledge and fashion (frames, sunglasses, contact lenses and accessories)

No optical experience is required – we provide world class training to ensure you feel supported and confident providing our customers with an exceptional experience

Join us in guiding our customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as Giorgio Armani, Ray-Ban, PRADA, Tiffany & Co, and more!

Why us?

Uncapped, monthly bonus scheme!

Generous yearly product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban

Up to 50% off Oakley eyewear and apparel throughout the year.

Your responsibilities

Support, coach, and motivate your team to meet and exceed store targets.

Cultivate a culture of continuous improvement through coaching and training.

Manage retail operations, including stock control, store policies and procedures, staff scheduling, and tracking sales team performance.

Deliver memorable customer service and exceptional product knowledge.

Create an engaging and positive working environment.

Lead and inspire your team to succeed in store.

About you

You’re a sales leader with a proven track record of strong achievements within a KPI structure.

Proven problem-solving ability and excellent relationship-building skills.

Exceptional time management and organisational skills

Previous leadership experience, ideally in retail

Who We Are

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

Skills and experience

Optical experience welcomed, but not essential for the right candidate with transferable retail skills and leadership capability

About the practice

OPSM Fairfield Gardens is an established franchise of 14 years.

We provide exceptional advice and service to our loyal customers and share strong relationships with local medical professionals.

We have stable, engaged, well-trained staff

Convenient on-site parking, or easily accessible by train or bus

How to APPLY?

If this role sounds like you, please click on the APPLY link and follow the prompts. We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please reach out to Helen Lang for a confidential chat on 0401 512 921.