About the Role

Join our thriving, well-established medical centre team as a Practice Manager, where you'll lead the charge in delivering exceptional patient care while driving operational excellence. This is an exciting opportunity for an experienced healthcare professional to make a meaningful impact on patient outcomes and community health.

As Practice Manager, you'll be the operational backbone of our medical centres, seamlessly blending clinical oversight with business acumen to ensure our patients receive the highest quality care in an efficient, welcoming environment.

Key Responsibilities

Operations & Leadership

Lead day-to-day operations across multiple medical centres, including strategic staffing, scheduling optimization, and workflow management

Recruit, train, and mentor administrative teams, fostering a collaborative and high-performing work environment

Collaborate closely with healthcare providers to enhance patient care delivery and satisfaction

Financial & Administrative Management

Oversee comprehensive administrative functions including billing, invoicing, and inventory control

Demonstrate expert knowledge of MBS billing structures and ensure full compliance with regulatory requirements

Develop and monitor budgets, financial reports, and key performance metrics to achieve operational targets

Maintain medical centre accreditation standards and manage accreditation processes

Patient Experience & Compliance

Handle patient inquiries, complaints, and feedback with professionalism and empathy

Implement and maintain robust office policies and procedures ensuring regulatory compliance and best practices

Safeguard electronic health records (EHR) while maintaining strict confidentiality and security protocols

Stay current with industry trends, regulations, and emerging technologies to drive continuous improvement

Strategic Initiatives

Lead medical recruitment efforts, with particular expertise in IMG (International Medical Graduate) recruitment highly valued

Effectively manage and coordinate with remote teams

Drive quality improvement initiatives and operational efficiency programs

What You'll Bring

Essential Requirements

Minimum 3 years proven experience as a Practice Manager in a General Practice setting

Best Practice Software proficiency and expertise

Comprehensive understanding of medical terminology, billing practices, and healthcare regulations

Strong leadership capabilities with exceptional communication and interpersonal skills

Advanced proficiency in office software applications and EHR systems

Demonstrated ability to multitask, prioritize effectively, and thrive in fast-paced environments

Meticulous attention to detail with unwavering commitment to quality and accuracy

Flexibility to adapt to evolving healthcare needs and changing priorities

Well-developed computer literacy and IT skills

Highly Regarded

Experience in CDM management

Experience in medical recruitment, particularly IMG recruitment

Previous experience managing multiple practice locations

What We Offer

Competitive salary commensurate with experience and qualifications

Professional development opportunities to advance your career

Supportive, collaborative work environment with a dedicated team

Meaningful impact on patient care and community health outcomes

Growth potential within an established and expanding practice