• Secure, long-term employment with a well-established company
• Become part of a leading industry player
• Enjoy a diverse, fast-paced, and rewarding role

About the Role
Our client is a respected and well-established steel distributor known for its strong reputation, quality products, and exceptional customer service. A proudly family-owned and operated business, they are passionate about their people and committed to maintaining a supportive and collaborative work environment.

Currently seeking a proactive and customer-focused Internal Sales to join the team. This is a dynamic role that involves delivering outstanding customer service to a loyal customer base while supporting the broader sales and operations team. No two days are the same — this is a fantastic opportunity for someone who enjoys variety, teamwork, and taking ownership of their role.

What You'll Love About This Role:

• Work with a friendly, close-knit team in a supportive environment
• Varied and hands-on role — never a dull moment
• Secure, long-term opportunity with a respected market leader
• Family-run company with a strong commitment to employee wellbeing

Key Responsibilities:

• Deliver high-quality customer service via phone, email, and in-person
• Build rapport with customers and maintain long-term relationships
• Develop a strong understanding of steel products and service offerings
• Accurately process orders, quotes, and invoices
• Handle front desk duties and general office administration
• Conduct product research and assist with stock takes
• Stay informed of market trends and contribute to sales initiatives

Skills & Experience Required:

• Minimum 1 year of experience in internal sales, sales support, or customer service within industrial, construction, or steel-related sectors
• Completion of Year 12 (VCE or equivalent)
• Strong communication skills - both written and verbal
• Professional presentation and a positive, can-do attitude
• Confident with numbers and accurate with data entry
• Proficient in Microsoft Office and general admin systems
• High attention to detail and excellent time management
• Ability to work autonomously and collaboratively within a small team