Part-Time | Monday to Friday | Work From Home | Long-Term Casual Role

Surepaint™ is on the hunt for a sharp, reliable, and tech-savvy professional to join our growing team as a Customer Management Representative. If you're based in Australia, thrive in a fast-paced admin + customer care environment, and want to build a long-term career from the comfort of your home—this might just be your next great move.

🏢 About Surepaint™

Surepaint™ is a Brisbane-based painting company trusted by thousands of homeowners, property managers, and body corporates. We deliver high-quality painting solutions across South-East Queensland, backed by honest communication and an exceptional customer experience.

As a company, we're big on:

Being clear and professional

Keeping things running smoothly for our customers

And giving our people the tools and training to succeed

🎯 About the Role

You’ll be the first voice our customers hear and the calm presence they rely on. This is not a sales role—you’re here to support, book, and coordinate.

Your day-to-day will include:

Answering inbound enquiries via phone and email

Calling warm leads to book or confirm appointments

Using our CRM to update customer files and create tasks

Scheduling appointments using Acuity & Google Calendar

Guiding customers through contracts, colour selections, and timelines

Coordinating with Project Estimators and Supervisors

Following up after projects and handling warranty queries

Providing updates with clarity and empathy

You’ll be working from home during regular business hours of 12pm to 5pm.

✅ What You’ll Need to Succeed

To thrive in this role, you MUST:

Be based in Australia and legally able to work casual part-time

Have experience in customer service, administration, or appointment booking

Have a quiet, private home office setup

Be comfortable using tools like CRMs, online calendars, and cloud-based apps (or eager to learn fast!)

Speak clearly and professionally with great written skills

Be a fast responder, reliable, and organised

Have strong internet and be available Monday–Friday, from 12:00pm–5:00pm

💻 Tech You’ll Use

Don’t worry—we’ll train you! But ideally, you’ve worked with tools like:

CRM systems

Acuity or similar appointment booking software

Aircall or VOIP platforms

Google Workspace (Docs, Calendar, Sheets)

If this sounds like your kind of work—we’d love to hear from you.

🟢 Apply now via SEEK with your resume.

Shortlisted applicants will be contacted for the next step.