Service Desk – 12-Month Initial Contract + Extensions

We are currently seeking motivated and reliable Service Desk for a long-term contract opportunity supporting end-users across a large-scale IT environment. This is an exciting chance to be the first point of contact in a dynamic service desk team, offering technical assistance and ensuring seamless IT service delivery.

Contract Details:

• Initial 12-month contract
• Two possible 6-month extensions
• Please Only Apply if you are an Australian Resident

About the Role:
You will be responsible for assisting internal users with IT-related issues, managing incoming requests and incidents, and supporting other IT staff as needed. The role also includes provisioning of equipment and services, and managing end-user hardware lifecycles — including setup, replacement and decommissioning.

What You'll Be Doing:

• Providing Level 1/2 support across a wide range of IT issues
• Triaging and resolving incidents and requests through an ITSM ticketing system
• Troubleshooting hardware and software, including Windows 10/11 and Office365 environments
• Supporting Exchange, Active Directory, and Microsoft Teams
• Participating in a rotating on-call roster for after-hours support
• Managing user accounts, permissions, and profiles
• Assisting with physical hardware moves and setups
• Collaborating with peers while maintaining focus in a fast-paced technical support setting

Required Skills & Attributes:

• Ability to work independently with minimal supervision
• Excellent communication skills, especially when guiding users over the phone
• Strong customer service focus
• Willingness to work reasonable overtime and after hours as required
• Physically able to lift and move IT equipment
• Eligible to obtain and maintain at least a Baseline Security Clearance

Desirable Experience :

• Active Directory (on-prem and Azure AD)
• Microsoft Exchange (mailboxes, distribution lists)
• Windows 10/11 diagnostics
• Microsoft Teams and Office365 suite
• Experience with ITSM tools, incident/request workflows, and escalation processes
• Exposure to privileged account access
• Capability to work remotely, aligning with team requirements and departmental policy

For more information reach out directly to [email protected].