Principal Communication Specialist

Clerk Grade 11/12
12 months Full-Time Temporary with the possibility of extension
Sydney, Parramatta or Orange location with hybrid working - weekly attendance
This role sits in the Client & Commercial Solutions team within Government Shared Services

About the team

This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.

The Principal Communication Specialist will build and manage effective communication strategies, recommendations, reports, and relationships that ultimately ensure delivery of project, organisational and government priorities and provide expert communications advice, guidance and services to ensure the effective delivery of engagement strategies aligned to the project objectives to embed and drive cultural change and capability uplift across the organisation.

Your day-to-day

Reporting to the Executive Director- Client & Communications Solutions- Government Shared Services, your role will:

• Collaborate with leaders on the strategic development and delivery of project communications to ensure clear, effective and timely communications to internal customers.
• Lead the delivery of communications services and expert customer focused advice on a broad range of organisational communications across multiple channels to effectively support the optimisation of project outcomes.
• Lead and manage the development of dashboards and reports and communication strategies and report on outcomes, making recommendations for continuous improvement to inform executive decision making.
  Collaborate across the Communications and Project teams to ensure the delivery of a seamless and integrated communications service to business units and executive leaders.
• Partner with project teams, ensuring an effective flow of information and sharing of insights, to deliver high standards of services to senior leaders that meet their needs.
• Maintain an appreciation and understanding of the organisation, its challenges, objectives, identifying emerging issues, risks and opportunities, provide timely and relevant advice and recommendations to mitigate risks and optimise service delivery.
• Keep up to date with current insights, practices and capability in the areas of communications, employee engagement and technology to recommend innovative solutions that optimise outcomes and contribute to a best practice function in line with organisational and government priorities.

To be successful in this role you will demonstrate:

• Comprehensive knowledge, understanding of and experience in providing communications advice and services to senior executive leaders and stakeholders.
• Promote a customer-focused culture in the organisation and consider new ways of working to improve customer experience
• Ensure systems are in place to capture customer service insights to improve services
• Network extensively across government and organisations to increase collaboration
• Research and apply critical-thinking techniques in analysing information, identify interrelationships and make recommendations based on relevant evidence

Salary Grade 11/12, with the base salary for this role starting at 145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyothsna Jain via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Sunday, 20th of July 2025 at 09:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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