HorizonOne are excited to be partnering with Icon Water to recruit new team members into their Digital Technology Group.

About Icon Water

Wholly owned by the ACT Government, Icon Water has delivered essential services to Canberra for over 100 years. While primarily a water and sewerage provider, it also invests in electricity and gas through private partnerships, operating across both government and commercial sectors. Icon Water is focused on sustainability, playing a key role in addressing climate change, protecting the environment, and achieving net zero emissions by 2045.

Serving approximately 190,000 customers, the business manages over $3.2 billion in assets, including dams, treatment plants, reservoirs, and networks of mains and pumps, and generates around $490 million in annual revenue.

The Opportunity

Step into a permanent role where your work has impact and long-term career growth is within reach. You’ll join a well-established, collaborative team and gain exposure to complex enterprise systems within a structured, high-performing environment.

As Icon Water embarks on a large-scale digital transformation to better serve the Canberra community, you’ll be part of the Digital Technology Group, a team known for strategic thinking, collaboration, and a passion for driving efficiencies.

You’ll play a key role in transforming vital systems that impact Canberra’s future, gaining valuable skills and growing your influence along the way.

The Role

In this permanent role, you will provide 2nd level support across Icon Water’s Microsoft platforms, working closely with ICT teams and business users.

You will:

• Support the migration of Nintex Office 365 workflows to Automation Cloud
• Manage and configure SharePoint sites, including lists, libraries, metadata, and user access
• Help manage incidents and system updates for applications like Guardian and fleet management, working with vendors when needed
• Follow established governance frameworks to maintain content processes and support application release planning
• Build and update mobile forms and workflows using Nintex and other approved tools
• Monitor system performance, report on key metrics, and support application security

Please view the candidate information page for this role here: https://horizononepartnerships.com.au/icon-dtg-recruitment/

The Ideal Person

You're an ICT Application Support Specialist with 3+ years of experience supporting Microsoft platforms and workflow automation tools. You communicate clearly, translating technical issues into plain language for non-technical users, while effectively managing expectations and following internal processes.

You bring:

• A proactive approach and the confidence to work independently or within set frameworks
• A positive attitude, strong work ethic, and motivation to grow within a structured, supportive environment
• The ability to take direction well and follow tasks through to completion without needing reminders
• Sound judgment, you know when to ask the right questions to deliver the best outcomes

Technical experience:

• Hands-on support experience with Microsoft 365 applications, including Teams and SharePoint Online
• Practical knowledge of Nintex workflows, including troubleshooting and issue resolution
• Exposure to Power Automate or other workflow automation tools will be highly regarded, even if not the primary tool used

Salary / Rate

The salary band starts at $115,479 + 15% Super.

In addition to an attractive remuneration package, Icon Water offer great employee benefits including flexible working arrangements, career development opportunities, health and wellbeing contributions and salary sacrifice options, to name a few.

How to Apply

To apply online, please click on the appropriate link to submit your resume and cover letter addressing how you meet the requirements of the role.

Applications close 28 July 2025 at 12pm (AEST). Early applications are encouraged, as we will review them as they are received.

For a confidential discussion, please contact Prajjwal K C or Antony Austin on 02 6108 4878 quoting ref no. 20742.

Alternatively, contact us via email at [email protected]

Icon Water and HorizonOne Recruitment are committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.