Does technology run in your blood? Are you passionate about learning new technologies and furthering your career? Look no further! We are here to help you.

Our team are provided with an excellent work environment and our dynamic approach to service keeps IT exciting.

Duties & Responsibilities

• Manage inbound support calls, identify & qualify client issues
• Undertake troubleshooting and rectification of client issues based on service levels
• Undertake incident tracking with event log monitoring, alert handling and reporting
• Utilise internal systems to support, monitor and maintain client systems such as updates, patching, anti-virus/ anti-spam, back up & disaster recovery
• Report activities and logs related to client system issues
• Undertake Server/ PC audits & manage IT inventory
• Undertake Systems Patch Management
• Liaise with third party vendors on behalf of clients
• Attend training as required and have a commitment to on going professional development

We are searching for an individual who has

• I.T Qualifications or relevant work experience.
• A good understanding of IT Service Delivery
• Experience in trouble shooting and solving complex problems.
• Excellent communication skills and presentation
• Desire to work with a dedicated and flexible team
• Efficient time management skills

I.T Specific Skills

• Windows Server Technologies / Windows Desktop Support
• Microsoft Cloud Technologies (Microsoft 365, Azure)
• Networking / Internet Technologies
• Hardware / System Building
• Microsoft Office Functionality and integration