Position Summary:

We’re looking for a Senior Technician to join our growing team. In this dynamic role, you’ll split your time between:

On-site client visits — solving problems, providing proactive maintenance, and delivering a first-class customer experience.

Telephone-based service desk support — remotely resolving technical issues and mentoring team members.

If you thrive on variety, like building relationships with clients, and want to make a real impact in East Gippsland, we want to hear from you.

Essential Duties and Responsibilities:

You'll join our Service Desk Team and work on diverse IT requests and incidents from our clients.

Responsibilities include, but are not limited to, the following:

Respond to service requests and incidents via phone, portal, or email.

Triage and resolve technical issues efficiently — escalate when required.

Provide desktop, server, network, and Microsoft 365 support.

Attend onsite visits for complex problems or project assistance.

Accurately document all work in Autotask and ITGlue.

Collaborate with the wider service delivery team to reduce recurring issues.

Qualifications & Skill Requirements:

Minimum Qualifications & Skill Requirements:

3+ years of experience in an IT service desk or MSP role.

Solid technical skills across Microsoft 365, Windows Server, desktop support, and basic networking.

Strong troubleshooting ability and ownership of problems through to resolution.

Excellent communication skills and a customer-first mindset.

Valid driver’s licence and willingness to travel regionally.

Bonus Points For:

Experience with PSA (Autotask) and documentation tools (ITGlue).

Certifications: Microsoft, CompTIA, or ITIL.

Technical Skills:

Strong knowledge and experience with Microsoft products, including Windows Server and Microsoft 365.

Excellent Active Directory and Hyper-V experience.

Experience with 3CX, Sophos XG/XGS, Ubiquiti Gateways, and Access Points.

Strong M365 administration & support experience.

Understanding of PC operating systems and software in web-based applications.

About T4 Group:

Hey there! We're T4 Group, a Technology Success Provider (TSP) that specialises in helping small to medium-sized businesses—especially those in the financial, legal, health, and aged care sectors—operate securely, efficiently, and with confidence. We're ISO 27001 certified and known for delivering top-notch IT and cybersecurity services that align with our clients' business outcomes, not just technical uptime. We're expanding regionally and looking for someone awesome to join our team!.

Core Values:

GSD—Get Stuff Done: We value execution. We act decisively, follow through, and don't put off what must be done today until tomorrow.

Think: We solve problems with both critical thinking and creativity, always looking for ways to deliver meaningful value.

Don't Wing It: We uphold the highest standards of quality, professionalism, and integrity. We prepare, verify, and ensure excellence in delivery.

Benefits:

🌟 A supportive team that values your input and development.
🌟 Variety in your work — no two days are the same.
🌟 Be part of a growing business making a difference in regional Victoria.
🌟 Ongoing professional development and certification support.
🌟 Flexible hybrid work (office, WFH, onsite client visits).