Company Description

A leading supplier of quality roofing and building materials is seeking a driven and enthusiastic Customer Service Representative to join their team in Sydney’s Northern Suburbs. With a strong reputation for supplying innovative, durable products to the construction industry, this well-established company supports residential, commercial, and industrial projects across NSW. The team prides itself on exceptional customer service, industry expertise, and a solutions-first approach to client needs.

Role Description

This is a dynamic customer-facing position ideal for someone who thrives in a fast-paced building supplies environment. The successful candidate will have a background in retail or trade sales within the construction, hardware, or building materials sector. A passion for helping customers, a desire to learn, and the confidence to offer product advice and roofing solutions are essential.

This role will suit someone who enjoys working collaboratively with builders, trades, and internal teams, and who is eager to grow their knowledge within a highly supportive environment.

Key Responsibilities

Engage with walk-in and phone customers, providing tailored product advice and solutions

Build and maintain strong relationships with builders, tradies, and construction professionals

Process sales, quotes, and orders accurately and efficiently

Stay up to date with roofing and building product knowledge to confidently assist with customer needs

Work closely with the warehouse and sales teams to ensure smooth delivery and service

Assist with general administrative tasks related to sales and customer support

Maintain a tidy, professional showroom and trade counter

What We’re Looking For:

Previous experience in customer service, retail, or internal sales in the construction or building supply industry

Knowledge of or exposure to roofing products is highly regarded

A confident communicator who enjoys building rapport and offering practical solutions

Eagerness to learn and grow within the construction space

Reliable, motivated, and a true team player

Salary and Benefits

Base $65k - $75k | 12% Super

APPLICATION

Apply by clicking the link below. Please apply by sending your resume in word format to [email protected]. Alternatively, you can call me on 02 9922 9677 for a completely confidential discussion.

Salexo Consulting is a specialist recruitment agency. Currently we have over 200 vacancies on our books. So, if this role doesn’t suit, please call or apply to find out more about our other live vacancies. Thank You

NB: All candidates that meet our client’s shortlist will be contacted within 2 business days.