Lead a dynamic team. Solve real-world problems. Make an impact where it matters.

We’re an IT Managed Services Provider specialising in the healthcare sector, so if you know your way around Microsoft 365, Google Workspace, networking, and PSA tools — and you genuinely enjoy helping others succeed — this might be your next great move.

About the role

You'll be leading a team of onshore and offshore engineers, supporting them to deliver outstanding service to our healthcare clients. Your job is part mentor, part escalation point, part operations guru — and all about making sure the team is set up to succeed.

This is a hands-on leadership role, perfect for someone who loves tech but knows people are what really make the difference.

What you’ll be doing

Lead & support technical teams across regions, encouraging collaboration, ownership, and continuous improvement

Handle escalations — step in on complex technical issues and help resolve them quickly and calmly

Streamline operations — oversee team workflows, scheduling, and service delivery processes

Be the technical go-to — support the team with your hands-on knowledge of Microsoft 365, Google Workspace, networking, and healthcare applications

Use your tools — keep service delivery running smoothly using AutoTask (or similar PSA/RMM platforms)

What we’re looking for

5+ years in IT support (MSP background preferred)

2+ years leading or managing tech teams, including remote/offshore

Strong technical skills in:

Google Workspace administration

Microsoft 365, Azure AD, Intune

Networking fundamentals – DNS, DHCP, VPNs, firewalls

Experience working with healthcare applications (essential)

Solid PSA/RMM platform experience (AutoTask, ConnectWise, Kaseya, ServiceNow etc.)

Clear, confident communicator with great problem-solving instincts

ITIL Foundation or similar certification is a nice bonus

What’s in it for you

Lead a capable team in a growing, healthcare-focused MSP

Make a meaningful difference for clients doing important work

Work with a diverse, friendly, and skilled group of people

Strong salary package (plus super)

Real autonomy, trust, and a voice in how things are run

Ongoing learning and professional development opportunities

Sound like you?
Apply now with your CV and a short cover letter — we’d love to hear how your leadership and technical experience can help take our service delivery to the next level.