Tewantin Community Support Centre

Centre
Location: Tewantin, QLD

Be the friendly face that helps people feel supported the moment they walk through the door.
Use your admin skills and people-first mindset to make a meaningful difference in your community every day.

About the Role

As the Community Support Worker at our Tewantin Community Support Centre, you will be responsible for undertaking administrative tasks and providing support to the various program across the service. You’ll be the first point of contact for community members service providers, and staff, providing a welcoming, respectful and professional environment.

Your day will involve balancing customer service and practical support tasks, from coordinating room bookings to connecting vulnerable individuals with appropriate supports and ensuring the reception area runs efficiently. This is a fast-paced, varied role that suits a capable, compassionate, and well-organised team player.

We are seeking a team member who brings a well-balanced, self-aware, and professional approach to their work. The nature of this role requires someone who can maintain clear boundaries, demonstrate emotional resilience, and respond calmly and effectively in challenging situations. A strong understanding that client wellbeing is always the priority is essential.

Key Responsibilities

Centre and Front-of-House Operations

Greet and support clients, staff, community visitors, and stakeholders in person and over the phone.

Respond to general enquiries and connect community members to appropriate staff or services.

Build rapport with visitors and clients, offering information about internal and external support options.

Support community service providers and volunteers accessing or delivering services at the centre.

Ensure communal spaces, including reception, kitchen, meeting rooms and Community Showers & Laundry, are clean, stocked, and welcoming.

Administrative & Operational Support

Answer phones, respond to email enquiries, and manage incoming and outgoing mail.

General Administrative tasks such as photocopying, binding as required

Maintaining keys, pin code and security card access registers

Developing signage (internal & external), excel spreadsheets and power point where required

Maintain up-to-date client and service records, including accurate data entry into databases.

Organise supplies and resources, including stationery and amenities; complete general errands as required.

Coordinate meeting rooms and spaces including set-up, pack-down, and basic tech support.

Support internal reporting by collating visitor numbers, feedback, and other relevant data.

Assist with scheduling, event preparation, and supporting team activities.

Team and Organisational Collaboration

Contribute to the efficient and positive functioning of the team and centre environment.

Participate in team meetings and planning sessions, offering insights and feedback for service improvement.

Represent Youturn values in all interactions—showing professionalism, empathy, and cultural sensitivity.

Support the promotion and delivery of local events, outreach, and community engagement initiatives.

About You

You are a warm, reliable professional who can switch between welcoming visitors, coordinating logistics, and keeping the admin running smoothly—often in the same hour. You thrive in dynamic, people-oriented environments and take pride in providing respectful, non-judgemental support.

Essential Criteria

Certificate III in Community Services or a related qualification (or working towards it).

Demonstrated experience in a frontline customer service, administrative or community-facing role.

High level of professionalism and interpersonal communication skills—both written and verbal.

Sound digital literacy, with competency in Microsoft Office Suite and data entry systems.

Strong organisational and time-management skills, with the ability to prioritise tasks and meet deadlines.

Ability to work independently with initiative, as well as collaboratively within a team.

Confidence in engaging with vulnerable or at-risk individuals in a respectful, trauma-informed way.

Commitment to confidentiality, discretion, and ethical practice.

Desirable

Knowledge of local community services and networks in the Noosa/Tewantin area.

Previous experience working in a community centre, support hub or multi-agency service.

Basic understanding of social issues affecting vulnerable people (e.g. housing, mental health, domestic and family violence).

Other Requirements

Current Open C Class Driver’s Licence

Valid Working with Children Check (Blue Card)

Willingness to obtain or currently holds a Licensed Care Suitability Check

Why Join Youturn?

Youturn supports people across mental health, suicide prevention, homelessness, child safety, and community services. Our work is driven by values of inclusion, respect and social justice—and you’ll be part of a team that genuinely cares.

Your benefits include:

12% superannuation + salary packaging up to $15,900 + $2,650 meal/entertainment

5 days paid Wellness Leave (pro-rata)

12 weeks paid parental leave after 12 months of service

Flexible work hours and family-friendly policies

Supportive team culture and ongoing professional development

Annual leave loading and additional allowances (if eligible)

We Celebrate Diversity

Please advise if you have been referred to this position by a current employee of Youturn.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: [email protected]

Ready to Apply?

Submit your resume and cover letter, outlining how your experience aligns with the Essential and Desirable Criteria.

Join us at the Tewantin Community Support Centre and help create a space where every person feels seen, supported, and valued—one connection at a time.