Experienced SIL/Complex Case Manager

Phoenix Place Inc
Mackay, QLD
A$45-$48 p/h
Community Services & Development → Aged & Disability Support
Full-time
On-site

Posted 9 hours ago


Position: Experienced SIL / Complex Case Manager
Full Time

About Us
At Phoenix Place Inc, we are committed to empowering people with disabilities to lead fulfilling, independent lives. As a registered NDIS provider, we deliver high-quality, person-centred support through our Supported Independent Living (SIL) and community-based services.

We’re currently seeking an Experienced SIL/Complex Case Manager to join our growing team. If you're passionate about making a tangible difference and have strong experience in coordinating high needs supports, we want to hear from you.

About the Role
As a SIL/Complex Case Manager, you will oversee and coordinate services for participants with complex needs, including psychosocial, behavioural, or medical complexities. This role involves collaboration with participants, families, support teams, and external stakeholders to ensure quality outcomes aligned with individual NDIS plans.

Key Responsibilities

Manage and coordinate SIL and complex support plans in line with NDIS funding and goals.

Conduct assessments, risk management, and develop tailored support plans.

Support frontline teams to ensure high-quality, person-centred service delivery.

Monitor participant progress and adapt plans as needs evolve.

Collaborate with multidisciplinary teams, healthcare providers, and external agencies.

Maintain accurate documentation and ensure compliance with NDIS Practice Standards.

About You

Minimum 2 years’ experience in SIL coordination or complex case management.

Strong understanding of the NDIS framework and supported accommodation models.

Experience working with individuals with complex support needs (e.g. behaviours of concern, mental health, forensic backgrounds).

Excellent communication, leadership, and stakeholder engagement skills.

Relevant qualification in Social Work, Disability, Community Services, or related field.

Current Driver’s Licence and NDIS Worker Screening Check (or willingness to obtain)

Right to work in Australia

Why Join Us?

Be part of a purpose-driven team with a strong values-based culture.

Ongoing training, professional development.

Supportive leadership.

Opportunity to shape and improve outcomes for people with complex needs

* Salary Sacrifice available.

How to Apply
Submit your resume and a cover letter outlining your experience and why you're the right fit for the role to [email protected]

Applications close 30/07/25


About Phoenix Place Inc

Mackay, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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