Technology Support Specialist – Canberra

Professional Services | National Firm | Career Growth

Are you a tech-savvy support professional ready to join a collaborative and forward-thinking national firm? We are recruiting for a full-time Technology Support Specialist role based in Canberra, where you'll become a vital part of a well-established, high-performing IT team.

This position is perfect for someone who thrives in fast-paced, professional services environments and is looking to take their career to the next level with exposure to national operations, modern infrastructure, and varied technology challenges.

What’s on Offer:

• A strong, stable client base and structured growth opportunities
• Flexible working arrangements
• Daily breakfast provided
• Corporate health and wellbeing programs (flu vaccinations, skin checks)
• Study support and access to an Employee Assistance Program (EAP)
• Weekly social drinks, monthly team events, EOFY and end-of-year functions
• Sporting teams, corporate discounts, and more

The culture is rooted in openness, transparency, and accountability, where collaboration and support are at the forefront—ensuring both client success and team wellbeing.

Key Responsibilities:

• Provide responsive and professional helpdesk support across Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
• Manage user accounts (Windows, Exchange, Cisco Call Manager)
• Support, maintain and troubleshoot hardware and software (servers, switches, routers, desktops, laptops, SANs, mobile devices)
• Handle network printing and scanning issues
• AV and video conferencing setup and troubleshooting
• Manage helpdesk database and monitor support requests (including after-hours queries as needed)
• Provide remote access and mobile device support across the firm

What We’re Looking For:

• Please only apply if you have a minimum of 12 months' experience in a technology support/helpdesk role
• Please only apply if you are Australian Citizen
• Sound knowledge of Windows OS, MS Office (2016 or later), hardware troubleshooting, and networking basics
• Strong communication skills and a clear customer service mindset
• Experience using helpdesk/ticketing systems
• Excellent time management and ability to prioritise
• Proactive attitude with a willingness to learn
• Previous experience in a commercial law firm is highly regarded but not essential

If you're looking for a dynamic role where no two days are the same—and where your contribution is valued as part of a national IT team—this could be the ideal next step in your career.

To apply or learn more, reach out to Lucy Blumer at [email protected] or submit your resume today.