Are you a detail-oriented, proactive, relationship driven sales professional looking for a stable, long-term role in a well-established business? Are you ambitious and looking to grow your career in sales and reseller account management.

Our client is a or wholesale distributor of aircraft parts, and they’re seeking a Sales Support Administrator to join their small but high-performing team. This role is ideal for a sales professional who has a strong work ethic, a pro-active nature and a commitment to customer excellence.

If you’ve worked in aviation or have a real interest in it, that’s a bonus, but it’s your attitude and drive that count most!

About the Role:

As the Sales Support Administrator, you will be responsible for maintaining relationships with key account customers and be their primary point of contact throughout the sales process. You will provide exceptional customer service to ensure they receive a professional and seamless experience, exceeding their expectations, leading to repeat business opportunities.

Within this role you will make regular contact with existing customers by telephone, email and other direct sales activities - it is important that you can demonstrate a proven ability of doing so successfully in your current or previous positions.

Key responsibilities include, but aren’t limited to:

Generating and preparing quotations, proposals and processing customer orders for our customers located throughout Australia, New Zealand and the Asia Pacific region.

Timely response to telephone, email and web-site requests, orders and queries from Customers

Provide a high-level customer service experience, wherever required

Compile up to date lists of prospective accounts for use as sales leads, based on information from airport directories, industry ads, trade shows, web sites, and other sources to pass onto the General Manager

Answer phone calls, respond to emails and website generated inquiries

Ensure that any commitments to customer’s orders can be delivered within agreed time periods

Estimate date of delivery to customer, based on knowledge of own firm’s production and delivery schedules

Generate orders and print picking slips for warehouse staff

Liaise with customers about prices, order delays, payment and delivery

Keep account activities up to date

Investigate and resolves customer problems

Support Warehouse when required

What’s in it for You?

Join a stable and growing company with a 25-year history

Work in a small, supportive team where your work directly contributes to the company’s success

A full-time permanent role with a competitive salary.

If you are an Australian Citizen or Permanent Resident and would like to apply to this position, please provide your CV and Cover Letter in word format via Seek or contact Stuart Deane directly on 0411 500 765 for a confidential discussion.