About Us

Custom Lithium specialises in high-quality, custom lithium battery systems designed for 4WD, camping, caravanning, trades, and mobile business applications. Our innovative energy solutions are trusted by outdoor enthusiasts and professionals alike.

Founded in Brendale, Brisbane, where we built a strong reputation for innovation and quality, we have experienced rapid national growth, leading to the recent opening of our brand-new showroom in Neerabup, Perth.

About the Role

We’re on the lookout for a friendly, genuine, and approachable team member to join our Customer Service Team in Perth. If you love talking about off-grid setups, outdoor touring, and helping people find the right power solution for their adventures then this is the role for you!

You’ll be the first point of contact for our customers, providing expert advice, managing showroom enquiries, and offering tailored support for orders and installations. You’ll also be responsible for preparing customer orders for dispatch, delivering battery systems locally, and representing the brand at caravan and 4x4 shows. Confidence, initiative, and a genuine passion for the outdoors are essential.

Key Responsibilities

Respond to customer enquiries via phone, email, chat, and in person

Deliver exceptional service by listening and offering tailored solutions

Assist with product recommendations, order processing, and installation bookings

Communicate customer requirements clearly to the technical team

Provide updates on orders, timelines, and logistics

Maintain a well-presented and functional showroom environment

Support reseller relationships and manage supplier onboarding

Deliver batteries locally to clients as required

Represent Custom Lithium at caravan and 4x4 shows and events

Troubleshoot and resolve basic technical enquiries where possible

Identify and report on customer trends and competitor activity

About You

You’ll thrive in this role if you bring:

Strong communication and customer engagement skills

A proactive mindset with excellent attention to detail

A can-do attitude and professional approach

Ability to manage multiple tasks independently and within a team

Solid computer skills and experience with CRM systems

A willingness to learn and grow within a technical product environment

A valid driver’s licence (essential for delivery component)

A solid understanding of dual battery systems, 12v setups, or lithium technology is required to confidently support our customers and products.

What’s in It for You

Join a supportive, passionate, and down-to-earth team

Competitive salary and development opportunities

Flexible working hours to support work/life balance

Exposure to the fast-growing world of lithium energy solutions