Customer Experience Assistant
North East Water
Posted 6 days ago
For your application to be considered, please apply via our website www.newater.com.au/careers
Please ensure to include a copy of your resume, cover letter and your key selection criteria responses with your application.
In this role you will:
Provide administrative support to the Customer Experience team.
Provide customer experience assistance on reception, as required.
Undertake email to case creation in Salesforce.
Process returned mail.
Undertake banking.
Generate and reconcile reports.
Maintain strict customer privacy and confidentiality.
Key Selection Criteria
Please note, applicants that do not address the key selection criteria may not be considered for this position.
Your experience providing administrative support and customer service via phone, face-to-face and written.
How you’re a professional team player with a can-do attitude.
Your experience using Microsoft Office Suite and the ability to learn new systems.
Your excellent organisational and time management skills.
For more information or to view the position description, please visit www.newater.com.au/careers
Position Information
Based in our Regional Headquarters, Wodonga.
Full-time, ongoing including a monthly RDO and flexible work options.
General hours of work are 8:15am to 5pm with a 45-minute break (Monday to Friday).
Salary range of $59,237 to 63,192 plus 12% superannuation, depending on skills and experience.
Successful applicants will be required to undertake pre-employment checks including a police check.
Applicants must have the right to work in Australia.
Have questions? Get in touch!
Please do not hesitate to contact Paula Henson, Coordinator Customer Information on 0429 728 000 or our People & Culture team via email [email protected]
How to apply:
For tips on writing your application and how our application process works, please visit: https://www.newater.com.au/careers/recruitment-process
For your application to be considered, please apply via our website www.newater.com.au/careers
Please note, applicants that do not address the key selection criteria may not be considered for this position.
Applications close 11:59pm Sunday 20 July 2025.
About North East Water
North East Water provides water and sewerage services to 41 localities across the North East Victoria. We are one of 12 similar corporations throughout regional Victoria.
We operate as a retailer that on-sells water from our wholesaler, Goulburn-Murray Water (GMW), which manages water storage, delivery and drainage systems involving 70% of Victoria's stored water.
North East Water serves an estimated population of 122,000 people in an area of approximately 20,000 square kilometres. This region extends from Corryong in the east, along the Murray River to Yarrawonga, then south to Benalla and the alpine towns of Bright, Mt. Beauty and Dartmouth.
Source: this is an extract from the company’s own website.
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