Communications Advisor

Clerk Grade: 7/8 - base salary starting at $113,574 - $125,720 plus superannuation and leave loading
Employment Type: Temporary, Full-time until October 2027
Hybrid - two days in office. Flexible location - role can be based in Sydney / Gosford
This role sits within the Communications, Programs and Projects Division in the Customer and Emergency Management team of NSW Telco Authority, part of the NSW Department of Customer Service.

About the team
An exciting temporary, full-time opportunity has arisen for a Communications Advisor (Grade 7/8) within the Communications - Program and Projects team within NSW Telco Authority's Customer and Emergency Management Division.

You will be joining a friendly, fast-paced, dynamic and diverse team who are passionate about keeping people and places safe and connected.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

Job opportunities like this don't come around often. Don't let this one pass you by!

Your day-to-day:

• Provide communications and event management support for the development and delivery of content and communications on key milestones, updates, programs, projects and initiatives across the organisation.
• Develop and maintain systems and processes to track and report on progress and outcomes of communications plans and activities to ensure they remain on track, on time and aligned to organisational strategies and priorities.
• Seek feedback, share learnings across the team and contribute to continuous improvement and best practice, to optimise service delivery and a positive customer experience within the team and across the organisation.

To be successful in this role, you will demonstrate:

• The successful candidate will be an organised, collaborative and proactive team player and will play a key role in providing high-level communications support and advice to enable the efficient delivery of tactical plans that support business objectives
• Sound written and verbal communication skills, adept ability to prioritise and plan workload often with competing deadlines and a willingness to work collaboratively and guide effective outcomes across the team and organisation.
• Communications experience is preferred.

To apply:

Please click 'Apply' and submit your application for review.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 10th July 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process