About Us

The Lice Clinic (formerly Lice Clinics of Elsternwick) is an innovative health-focused business offering a convenient, safe and guaranteed lice treatment solution for families. Backed by thousands of happy clients and a commitment to service excellence, we’re growing across Victoria and building a brand trusted by schools, communities, and parents.

As we scale, we’re looking for a proactive, results-driven leader to take charge of operations, systems and team performance.

The Role

This is a unique opportunity to step into a leadership position where you'll oversee daily operations, manage performance and profitability, and ensure systems are running smoothly.

This role blends strategy and execution—you’ll be just as comfortable leading from the front as you are rolling up your sleeves to perform lice treatments when needed (training provided). You’ll also work closely with the founders on new product integration, marketing oversight, and partnership development.

Key Responsibilities

Clinic Operations & Systems Oversight

Manage daily operations across multiple locations (currently one location with view to expand)

Ensure SOP compliance, service quality, and customer satisfaction

Step into technician duties when required to support the team

Optimise booking systems, website functionality, CRM tools, and AI agents

Liaise with service providers to troubleshoot and streamline digital workflows

Financial & Performance Management

Manage budgets, forecasts, and clinic P&L

Track KPIs across revenue, bookings, staff productivity, and customer satisfaction

Identify cost efficiencies and growth opportunities across services and product sales

Team Leadership

Supervise Technicians and support technician training (in collaboration with our in-house trainer)

Drive a high-performance culture with clear expectations, coaching, and accountability

Manage recruitment, onboarding, and performance reviews

Community Partnerships & Outreach

Work with founders to develop referral relationships with schools, childcare centres, and salons

Coordinate school workshops and lice awareness initiatives

Represent the brand in community campaigns and B2B partnerships

About You

Proven leadership experience in multi-site healthcare, wellness, or service-based businesses

Strong financial literacy (budgeting, forecasting, P&L reporting)

Confident managing tech systems (e.g. bookings, websites, CRM, AI)

Comfortable stepping in to perform treatments when needed

Experience with digital marketing (preferred but not essential)

Excellent people management, delegation, and team development skills

Driven, hands-on, and thrives in a fast-moving, purpose-driven environment

Experience launching or scaling service locations or clinics (preferred but not essential)

What You’ll Get

Leadership role in a fast-growing, purpose-led company

Direct access to founders and strategic decision-making

Performance bonuses aligned to business milestones

Opportunity to genuinely impact families, communities, and schools across Victoria

How to Apply

Submit your CV and a short cover letter outlining your relevant experience and what excites you about this opportunity.