About Multicultural Australia

Multicultural Australia supports thousands of refugees, migrants, and asylum seekers across Queensland to find their place in society. We are committed to fostering connections, empowering communities, and building a future where everyone feels welcome and valued. Cultural Support Workers (CSWs) play a vital role in achieving these goals by offering lived experience and cultural insights to support clients and enhance program delivery.

The Role

Multicultural Australia is currently offering an opportunity for Cultural Support Workers to work as part of our Humanitarian Settlement Program. These roles are casual and primarily based in Brisbane, with travel required to surrounding areas, including Logan and Ipswich regions. CSWs assist with delivering culturally appropriate and responsive support (e.g., advice, language, capacity building, etc.) alongside Multicultural Australia staff and our clients, to achieve outcomes. CSWs are employed as advisors with lived experience, to participate in group consultations together with other CSWs to support Multicultural Australia and other service providers to design and deliver programs that meet the needs and interests of our diverse cultural, ethnic and faith-based clients and communities.

What You’ll Be Doing:

Provide culturally responsive support to individuals and families, helping them navigate services and overcome barriers faced by multicultural communities in Queensland.

Assist clients in connecting to essential services, cultural networks, and social opportunities.

Deliver orientation activities, including local area, household safety, and public transport training.

Engage respectfully with people from diverse backgrounds, applying sound judgment, initiative, and discretion in all interactions.

Assist with basic program tasks, including administrative support and maintaining accurate records.

Provide emergency and crisis intervention under the direction of a Case Manager.

Offering advice to Multicultural Australia teams about community needs and experiences.

Provide feedback on services and programs to ensure accessibility and cultural appropriateness.

Advise external organisations on culturally informed practices for engaging diverse communities.

Knowledge of Australian culture and systems relevant to client settlement, with the ability to convey important life skills to clients.

Commitment to social justice, human rights, and working with all cultural and religious communities.

Qualifications and Skills required:

Diploma or Certificate IV in Community Services, Community Development, or a related discipline.

Proficient language skills in both English and any of the languages - Dari and/or Farsi, Somali, Swahili and/or Kiswahili , Rohingya and/or Burmese and Arabic.

Valid Queensland Driver’s Licence.

Strong administration and records management skills, with proficiency in MS Office.

Valid Police check,

Valid Blue Card (Working with Children Check).

Fulfilment of all COVID-19 vaccination requirements as per employment conditions.

Desirable :

Bilingual or multilingual skills relevant to client communities.

Previous experience in community support, consultation, or advisory roles.

Experience working within trauma-informed frameworks or with individuals with lived experience of displacement or migration.

Willingness to drive a 7-seater vehicle to transport clients, ensuring safety and professionalism.

Willingness to travel to various locations, including long-distance travel, as required for the role.

Availability to work flexible hours, including early mornings, evenings, and night shifts, based on client or program needs.

Ability to manage the physical and emotional demands of the role, including working under pressure.

How to Apply:

If this sounds like the opportunity for you, apply by clicking the apply link by 30 July 2024 .Please include the following:

A cover letter indicating your location.

A description of your skills, qualities, and experiences that align with the role.

A list of languages you speak fluently.

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

For any queries, please contact - HR team at [email protected]

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.