As the IT Support Consultant (Desktop), you will:
• Provide advanced system administration services, leadership and advice to external and internal customers within agreed customer service levels whilst helping maintain CITEC business viability and cost competitiveness.
• Lead and guide improvements and risk management by understanding customer business drivers and assist in the reporting, assessment, analysis and recommendations for customer public cloud environments in consultation with platform vendors.
• Assist in responding to tenders and opportunities and present solutions and proposals to the Senior Leadership team and potential customers.
• Provide product presentation demonstrations to enhance CITEC's Cloud offerings and present solutions to meet the customer's needs through workshops and other activities.
• Be the lead implementer and technician on projects undertaken by the team, including the on-boarding of customers, new architecture solutions, research into the
applicability of new and emerging technologies, developing cloud cost models and product collateral and billing support processes to help ensure CITEC's objectives are met.
• Mentor a team of technical specialists in identifying risks and opportunities for improvement in management infrastructure, tools and procedures, and participate in agreed improvement activities and risk treatment strategies.

To thrive in this role, you will need to demonstrate the following:
• Demonstrate your technical experience in performing system administration activities in an enterprise or service provider environment. Refer to the ‘Technical Competencies' below for specific technologies.
• Demonstrate experience in providing effective and quality systems administration, management, and enhancement services to clients with reliability and in meeting agreed deadlines and commitments.
• Build and sustain positive relationships with team members, other colleagues and stakeholders and being responsive to customer needs and expectations.
• Demonstrate your experience operating in accordance with organisational processes and constraints, as well as taking responsibility for accuracy, selfevaluating and seeking feedback and self-development.
• Communicate with influence by clearly, effectively, and proactively communicating with a range of stakeholders in an environment that deals with complex infrastructure architecture and a complex customer base.

This role includes the provision of after-hours support via on call and/or overtime arrangements.
This role also requires the successful applicant to be located in the greater Brisbane area with the ability to attend CITEC offices at short notice.

Applications to remain current for 12 months.