At Actionstep, finance is more than just numbers — it’s about enabling smart decisions and supporting growth through accurate, timely, and reliable insights.

We’re looking for an Accounts Receivable Specialist to take ownership of billing and collections across our Australian customer base. This role plays a key part in maintaining healthy cash flow, ensuring accurate receivables, and building strong relationships with customers and internal teams.

You’ll be part of a supportive finance team that plays an important role in business decisions and helps maintain compliance, governance, and ongoing improvements.

About Actionstep:

Actionstep is a global pioneer in cloud-based Legal Practice Management software. Our platform helps thousands of law firms run more efficient, connected, and successful practices — from anywhere in the world.

We're a fast-growing SaaS company with a dynamic team spread across Australia, New Zealand, the UK, the US, and Canada. With innovation at our core and customers at the heart of what we do, we're proud to be driving change in the legal tech space — and having fun while we do it.

What your days will look like:

• Champion our aged debt strategy — chasing down overdue payments with tact and professionalism.
• Keep customer relationships strong by following up on outstanding balances and queries with care and efficiency.
• Be the go-to for our accounts inbox, fielding customer questions and capturing accurate information in our systems.
• Manage end-to-end receivables — from receipting payments to issuing credit notes when needed.
• Support billing cycles with consolidated monthly billing spreadsheets for key accounts.
• Collaborate with internal teams (like Sales and Support) to ensure we’re aligned and delivering a seamless customer experience.
• Dig into disputes, troubleshoot issues, and proactively manage risks around bad debt.
• Contribute to continuous improvement across finance systems, controls, and processes.

Who You Are:

Communicator: You will be working with many different people across the organization, at times of high pressure. Your communication capabilities are vital to ensure your stakeholders are bought into the work we do together, understand complex processes and work effectively with you.

Collaborator: In Finance, we work across many different teams in the organisation, often at times of pressure. Working in collaboration means understanding the needs of the people you are working with, and ensuring they understand your needs. It requires a joint commitment which you need to broker to ensure that we get the job done and achieve the outcomes we need.

Relationship Manager: Building and maintaining effective cross-organisational working relationships as a business partner will underpin your success. Relationship management requires a strong understanding of the roles your stakeholders are playing, and the ability to ensure they commit to the processes we are jointly working through.

Analytical Problem Solver: You will face bumps in the road every day, situations we have not faced before. You will need to be comfortable working with colleagues to find options and be able to facilitate across teams to agree solutions

Requirements

What you need to know and what will make you successful!

Essential:

• Experience in Accounts Receivable or similar role.
• Excellent customer service skills, with a polite, tactful, and firm manner.
• Confidence, professionalism, and perseverance.
• Strong Microsoft Excel skills.
• Excellent written and verbal communication skills, both face to face and over the phone.
• Confident, approachable, and professional manner.
• Resilience and drive to deliver brilliant service.
• Questioning approach and use of own initiative.
• Excellent attention to detail.
• Ability to manage their own workload, prioritise and work well under pressure.

Desirable:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Experience in NetSuite.

Other:

• Suitable Employment Check (Background, Credit, Work Eligibility).

Benefits

We offer a fantastic and inspirational working environment!

Hybrid Work Flexibility: Enjoy a blend of in-office and remote work to suit your lifestyle.

Modern Offices: Work in a central location with great coffee and even better company.

Inclusive, Supportive Culture: Work with a genuinely friendly team that values collaboration and authenticity.

Relaxed Dress Code: Be yourself and dress comfortably, while respecting the nature of our workplace and your teammates.

Birthday Leave: Celebrate your big day with a day off, just for you.

Unlimited Leave: Take the time you need to recharge, without the stress of counting days. We trust our team to balance flexibility with responsibility.

Regular Team Events: From lunches to trivia competitions, we like to keep things social.

Professional Development: Access to training, mentoring and internal growth opportunities.