Location: Queensland (Flexible location; travel to stores required)

We are Elite Supplements - Australia’s #1 Supplement retailer, known for expert advice, premium products and an unbeatable customer experience. With 10 franchised stores across South East Queensland and growing, we are looking for a driven, passionate leader to help us raise the bar in the Supplement industry.

The Opportunity: We are looking for a Retail Performance Manager to support and develop our Store Managers across the business. This is not a head office or admin role, it's a people-first, field-based leadership position designed to coach, challenge, and help managers grow. You’ll work closely with our Store Managers to strengthen leadership capability, improve team performance, and ensure consistent execution across all stores. You’ll play a hands-on role in coaching, setting clear expectations, and holding teams accountable to KPIs and brand standards.

Your Responsibilities Include:

Store Performance & Team Leadership:

Run fortnightly 1:1 coaching calls with Store Managers

Provide leadership guidance and performance accountability

Support Store Managers with KPI tracking, team development and culture building

Collaborate with our Retail Trainer on in-store execution and improvement

Coordinate team bonding and culture initiatives

Identify trends across stores and provide solutions

Training, Systems & Processes:

Oversee training compliance via our training platform and onboarding follow-through

Monitor and manage task systems to ensure accountability

Assist our Operations Manager to create SOPs, policies, and how-to documents to improve store-level operations

Support execution of new initiatives, promotions, and in-store rollouts

Communication, Reporting & Execution Compliance:

Act as the communication bridge between store managers and the Ops Manager

Report store-level patterns, performance gaps, and improvement opportunities

Maintain clarity in follow-ups and document key decisions/action items

Follow up on audit actions, store task completion, and weekly meeting outcomes

Who You Are:

A people-focused leader with multi-site or senior retail experience

Skilled at coaching, giving feedback, and lifting others up

Strong with systems and follow-up (You know how to hold others accountable without micro-managing)

Confident analysing KPIs and identifying what's needed to improve

A clear communicator who leads with emotional intelligence

You thrive on being the bridge between vision and action

You lead by example, show up with intent, and actively seek out growth opportunities that align with our broader business strategy

Work Environment & Travel:

This role is primarily work-from-home, offering flexibility and autonomy. However, you will be required to travel to stores approximately 3–5 days per month to provide hands-on support, run training sessions, and complete in-store reviews. Our stores are located in Bundaberg, Hervey Bay, Kingaroy, Toowoomba, Browns Plains, Carindale, Kawana, Maroochydore, Robina and Burleigh Heads.

To set you up for success, you’ll also complete an initial 2-week in-store training period to gain a solid understanding of day-to-day store operations and expectations.

How to Get The Job: Send us your resume and a short cover letter explaining why you're the best fit for this role. We want to hear how you lead, how you coach and how you get results.