About us & the role

Cairns Auto Electrical Mechanical Air & Audio is a well-established and respected provider of automotive services in the Cairns region. We pride ourselves on our commitment to quality workmanship, excellent customer service, and a strong team culture.

We are seeking a dedicated and organised Workshop Administration Officer to join our team in Stratford. This full-time role will provide crucial administrative support to our busy workshop operation, ensuring smooth and efficient day-to-day operations.

What you'll be doing

Handling customer enquiries and coordinating bookings and schedules, contacting customers to update progress on their vehicle repairs or job completions

Maintaining detailed records and job files

Liaising with our internal and external stakeholders

Ordering parts and supplies as needed

Assisting with invoicing, quoting and other financial administration tasks

Providing general office support to the workshop team

Contributing to a positive and collaborative work environment

What we're looking for

Proven experience in an administrative or customer service role, ideally within an automotive or trades environment (highly regarded, but not essential)

Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and stakeholders

Strong organisational skills and attention to detail

Proficiency in using standard office software, such as Microsoft Office

Proficiency in using Xero or similar software (highly regarded, but not essential)

A passion for providing exceptional customer service

A team player with a positive, can-do attitude

What we offer

A stable, full-time role in a reputable local business (Monday - Friday, no weekends!)

Competitive remuneration

A friendly, supportive, and inclusive work environment

Ongoing training and professional development

If you're an experienced and talented Workshop Administration Officer who thrives in a fast-paced environment, we'd love to hear from you. Hit 'Apply now' to join our team or submit your current resume and a CV letter to [email protected]

To find out more about us, visit our website:

https://www.cairnsautoelectrical.com.au