About the role

Mater Private Hospital Rockhampton is offering an exciting opportunity for an Administration Support Officer to join our team in Patient Bookings. This is a full-time, fixed term contract for 6 months (from August 2025).

Patient Bookings team is essential for coordinating appointments and ensuring smooth patient flow within the hospital.

Salary range: $39.79 - $44.25 per hour +12% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

• Support hospital-wide administration, ensuring adherence to procedures within wards/clinical areas
• Maintain accurate and current patient records, results, and documentation
• Clear, polite phone and in-person communication with patients, staff, and providers
• Arranging all required paperwork for admission into hospital
• Support pre-admission and admission processes as needed
• Friendly, empathetic approach to patient needs and concerns
• Keep patient management systems updated with relevant details and statuses
• Assist the revenue team with financial checks and patient expense collections
• Handling multiple calls, appointments, and priorities efficiently
• Maintain a tidy work station with strict confidentiality of patient information

About you

To be successful in your application you will have:

• High level of customer service, interpersonal and written communication skills
• Excellent phone manners
• Demonstrated ability to provide efficient and effective administration support in a timely and organised manner
• Previously experience in a hospital or health care environment (highly desired)
• Accurate data entry skills with a high-level computer proficiency, including in Microsoft Office and departmental data bases and other software applications
• Ability to work as a member of a multi-disciplinary team
• Medical terminology
• Health insurance and referral processes
• Certificate III in Health Administration, or similar is desirable but not essential

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

For more information regarding the role, please contact Susan O’Dwyer, Administration Manager at [email protected]

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close on Friday 11th July 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.