About the Organisation

Good to Great Schools Australia (GGSA) supports schools to transition from Poor to Fair, Fair to Good, and Good to Great.

About the Role

The Business Services Officer (BSO) plays an important role in providing administrative, HR coordination, and business services support to the Executive, Management, and Program teams. The incumbent will coordinate tasks ranging from HR systems support, records management, policy administration, and internal coordination processes to logistics support such as booking travel and maintaining shared office spaces and resources.

The BSO must exercise strong attention to detail, excellent organisational skills, and initiative to improve and streamline processes. This role is ideal for a proactive professional who thrives in a dynamic environment, balancing individual responsibility with collaborative team contributions.

Key Responsibilities

Provide day-to-day administrative and logistical support across teams.

Support HR administrative functions, including assisting with recruitment processes, policy management, training coordination, and maintaining registers.

Coordinate regular meetings including scheduling, agenda preparation, attendance tracking, minutes, and follow-ups.

Draft and format correspondence and reports with high attention to detail and brand consistency.

Coordinate travel bookings and itineraries for staff in accordance with policies.

Maintain office and asset registers including equipment, vehicles, and library stock.

Manage policy schedules, updates, reviews, and uploads to internal systems.

Maintain internal systems including seating plans, meeting attendance, key and asset registers, and in/out trays.

Coordinate collateral and stock inventory for school partnerships and marketing.

Conduct monthly audits of shared spaces, storage, and library.

Support onboarding of new staff with workspace, seating, and induction documentation.

Provide ad hoc support to managers and project teams as required.

Essential Selection Criteria

Experience providing administrative or HR support in a multi-faceted organisation.

Demonstrated experience coordinating meetings, preparing agendas, and disseminating minutes.

Advanced skills in Microsoft Excel and strong competence across MS Office.

High attention to detail with strong written and verbal communication skills.

Ability to manage competing priorities and meet deadlines with minimal supervision.

Strong interpersonal and problem-solving skills, with a solution-focused approach.

Demonstrated capacity to deliver project work independently from initiation to completion.

Ability to work both independently and collaboratively to support team goals.

Desirable Selection Criteria

Experience working in an educational, government, or not-for-profit setting.

Knowledge of HR processes and legislation (e.g., superannuation, contracts, onboarding).

Experience using HR software or intranet systems for document and policy management.