IT Support Technician

Job Highlights:

Joondalup Based

Half Day Fridays

About the Company:

Fabsco is a WA-owned company operating a group of premium building sector brands: Kitchen Craftsmen, DuoGlass and Double Glazing West. From custom kitchens to advanced double glazing solutions, we deliver high-quality products and services to residential, commercial, and industrial clients across Western Australia.

About the Role:

We're looking for an enthusiastic and customer-focused IT Support Technician to join our Joondalup-based IT team. This is a great opportunity for someone who enjoys solving technical issues, assisting users, and gaining broad exposure to IT systems in a dynamic work environment.
You’ll be the first point of contact for internal technical support, responsible for resolving basic hardware and software issues, maintaining our IT asset register, and supporting users both remotely and on-site.

This is a full time position working Monday to Thursday, 7:00 am–3:30 pm, and Fridays from 7:00 am–1:00 pm — offering early Friday finishes to support work-life balance!

Travel to local user locations is required, using a company-provided vehicle.

Key Responsibilities:

Receive and manage IT support requests through Freshdesk (phone, email, etc.)

Provide first-level technical support for computers, printers, phones, and applications

Troubleshoot Windows OS and Microsoft 365 issues

Support industry-specific software (e.g. CMS, Kitchen Design Software, Klaes, Business Micros)

Assist with user onboarding/offboarding and account management

Maintain accurate hardware/software asset register

Perform basic network troubleshooting

Travel to user sites for on-site support

Maintain documentation for recurring issues and solutions

Ensure compliance with IT policies and SLA targets

Contribute to updates of IT manuals and documentation

Assist with product and pricing updates in ERP system

Qualifications / Experience:

Required:

Entry-level IT qualification (e.g., Certificate II or III in IT)

1–2 years of experience in an IT support/helpdesk role

Strong communication and customer service skills

Practical experience with desktop/laptop setup and troubleshooting

Familiarity with Microsoft 365, remote support tools, and basic networking

Valid manual driver’s licence (essential for travel)

Preferred:

Certificate IV or higher in Information Technology (e.g. TAFE ICT qualifications)

Microsoft 365 Certification (Modern Desktop Administrator Associate)

What We Offer:

Supportive and collaborative team environment

Ongoing training and development

Half-day Fridays – early knock off at 1:00 pm

Exposure to a variety of IT systems and business applications

Company vehicle provided for off-site support visits

How to Apply:

Click on 'APPLY NOW' or email your resume to:

Kelsey Tucker
Human Resources
[email protected]