Are you a seasoned IT technician looking for your next challenge?

We’re a fast-growing Managed IT Services Provider seeking a Senior Technician to join our Melbourne team. In this key role, you’ll act as a senior escalation point, help manage workloads, mentor junior staff, and support larger client environments and projects.

What you’ll be doing:

Act as the escalation point (Level 3) for complex technical support issues

Oversee and manage daily ticket workflows across the support team

Train and mentor junior technicians, helping build team capability

Manage technical aspects of larger client environments

Assist with the delivery of technical projects, upgrades, and migrations

What you’ll bring to the role:

✔️ Experience working in a fast-paced MSP environment
✔️ Strong communication skills and client service mindset
✔️ Ability to document processes and share knowledge across the team
✔️ Strong knowledge and hands-on experience with:

Cisco routers and switches

Unifi / Ubiquiti wireless networks

Windows Server, Group Policy, Active Directory

Microsoft 365, Intune, and Endpoint Manager

Linux server administration

Highly regarded (but not essential):

Certifications in Microsoft, Cisco, CompTIA or similar

Experience leading infrastructure deployments or migrations

Exposure to project delivery in client environments

What we offer:

Competitive salary based on experience

Supportive team culture and professional development

Work across a variety of modern technologies

Opportunity to grow into project or team leadership roles

Sound like the right fit?

Apply now with your resume and a brief cover letter telling us why you’re the right person for the job. We look forward to hearing from you!