About Independent Solutions

You don’t get to stay in business for 25 years without putting the customer at the heart of everything you do. And at Independent Solutions, that’s our DNA. We are passionate about working with our customers to create technology solutions which give them what they need, when they need it. From software, to hardware, to 24/7 support, we specialise in helping independent retailers across the grocery, liquor, convenience and fuel sectors, find the solution that truly fits their business needs.

As a subsidiary of Constellation Software Inc. via its operating group, Vela APX, Independent Solutions benefits from the perks of a small business and family-style culture, whilst having an international support network to call upon.

About the role

Are you a problem solver with a passion for delivering fantastic customer service? We’re looking for a Technical Support Analyst to join our Support Team who provide our customers with 24/7 support.

Other Responsibilities Include:

• Provide first level and interim support of the Independent Solutions application suite

• Investigate and solve business and software issues, utilising manuals, tools, on-line help and available support resources

• Assist in the identification and correction of data integrity issues and application faults

• Assist in software testing and evaluation, validation, documentation

• Proactively and continually update and maintain knowledge of relevant applications and systems, looking at current trends and requirements required by our customers

• Address all tasks as requested by the Support Services Manager

What we're looking for

Customer service Superstars! Previous experience working within a customer service role is highly preferred.

An understanding of retail concepts and procedures.

A high drive for continuous learning.

A passion for computers and Information Technology.

Previous experience in testing and/or preparing documentation.

Sound problem solving skills and attention to detail.

Exceptional communication skills - both written & verbal.

Exposure to SQL and database administration desirable but not required.

If you want to join a team that enjoys a laugh while getting the job done, then apply today and embark on your next career journey with us.