Customer Care Officer

Company: Verosol

We are looking for a motivated, customer focused, detail-oriented individual to join our team at Verosol. In this role, you will be responsible for accurately and efficiently entering customer orders into our system, ensuring that all information is correct and up to date as well as managing customer interactions, resolving issues, and ensuring positive customer experience. You will act as a liaison between the company and our Dealer network, providing support and building strong relationships.

Key Responsibilities:

Perform regular data quality checks to identify and correct errors

Provide product and service information to customers via phone and email in a timely and professional manner

Communicate with customers and internal teams to clarify any discrepancies or missing information

Maintain a high level of data accuracy

Assist with other administrative tasks as needed

Process order changes, cancellations, and returns as needed

Work closely with the production and shipping departments to ensure timely order fulfillment

Maintain organized, accurate records of all orders and related documentation

Identify and escalate complex issues to appropriate departments.

Requirements:

Proven experience in an office-based Customer Service or similar role

Excellent typing skills and attention to detail

Proficiency in Microsoft Office and data entry software

Strong organizational and time management skills

Ability to work independently and as a team

Excellent communication skills

Ability to handle stressful situations and remain calm under pressure.

If you are a reliable and organized individual with a strong work ethic and a passion for accuracy, we encourage you to apply for the Customer Care Officer role with Verosol.

Please note that anyone without Customer Service experience within an office environment need not apply.