About the Business

Emerald Coaches, a family-owned transport company operating throughout Central Queensland.

We are people focused and strive to develop a work-life balance. At Emerald Coaches, we embrace our team, recognising their lives, dreams and talents as our most valuable asset. We believe our staff are integral to developing a great place to work, which fuels innovation and continuous improvement.

Being the first bus company in Australia to commit to a zero emissions strategy through our e-Mission Zero, we provide services to government, industrial clients, schools and local communities. Our ‘Wheel of Success’ provides guidance on our key goals and values; Balance, Safety, Communication, Improvement, and Success. At the centre of our wheel is always OUR PEOPLE!

Our goals assist all departments to provide balanced focus in our key areas, with our values providing guidance for our decision-making.

The Opportunity

We are now looking for a Depot Administrator to join our Emerald Depot on a full-time basis.

At Emerald Coaches, we are an output-focused organisation, and we can work with you to provide flexible full-time working arrangements on a needs basis. You will be part of a collaborative and close-knit team that values family and a true work-life balance. With over 100 staff, many of whom are drivers, we want to make sure everyone enjoys the ride, so safety is our top priority.

About the role

This full time multi-faceted position is suited to an appropriately skilled, self-motivated and energetic person with the ability to work autonomously within a small team. Your primary base will be at the Emerald depot, however you may be required to perform duties at various depots/satellite sites or elsewhere as reasonably directed.

As the Depot Administrator, you will be supporting the following duties:

Providing timely, accurate administrative support to management in the Operations department and Workshop;

General office duties including mail, scanning, photocopying, filing, archiving, front desk customer queries, answering phones, arranging meetings and taking minutes;

Assisting Operations team in managing drivers’ calendars and updating drivers work instructions via internal systems;

Assisting Operations team with the scheduling of driver rosters and ensuring it is well communicated and on display;

Opportunity to develop in the role and access additional ‘on-call’ allowances;

Deliveries control and invoice processing; creating purchase orders in Xero;

Booking of accommodation for drivers;

Operational documentation is maintained as current and stored per internal document control guidelines;

Manage the school bus runs administration process;

Sending relevant communication to stakeholders via internal communication tools, e.g. Microsoft Outlook;

Office procurement;

Assistance with capturing data, for example, timesheet data for Payroll team and vehicle servicing data for Workshop;

Other duties as required.

Skills and experience

Preferred but not essential: Minimum of 3 years’ experience in a similar role.

Bus industry or bus driving experience is desirable.

Excellent communication skills, both written and verbal.

Strong IT skills with proficiency in Microsoft Office.

Details-orientated with strong analytical and problem-solving skills.

A strong desire to deliver outstanding customer service.

Preferred MR driver’s licence.