Love digital retail? Passionate about creating smooth, seamless online shopping experiences? Want to make a meaningful difference in people’s lives through better movement and health?

At ProFeet Footwear, we bring together expert foot health knowledge and supportive footwear to help our community move well and feel great. We’re on the lookout for a detail-driven and creative Ecommerce Specialist to help grow and optimise our online store and digital shopping experience.

About the Role

As our Part Time Ecommerce Specialist, you’ll own the day-to-day operations of our Shopify site, supporting sales performance, customer experience, product merchandising, and digital optimisation.

This role blends creative flair with analytical insight — perfect for someone who thrives in a dynamic, hands-on role and loves being part of a purpose-driven business. You'll collaborate with marketing, retail, operations, and Podiatry teams to ensure the online experience is as thoughtful and impactful as the one our customers receive in-store.

Key Responsibilities

Online Store & Product Management

Manage product listings including images, SEO-friendly descriptions, categories, tags, and stock availability

Create and update collections, home page features, banners and product filters based on campaign calendars and retail launches

Ensure the website remains accurate, up-to-date, and aligned with ProFeet’s voice and visual identity

Digital Trading & Campaign Execution

Support the execution of digital promotions, online-exclusive offers and product launches

Analyse daily/weekly sales performance and customer behaviour, identifying areas for conversion and revenue growth

Contribute to campaign landing pages and optimise content for both engagement and conversion

User Experience & Site Optimisation

Champion an exceptional online customer journey across desktop and mobile

Recommend and implement improvements to enhance site usability, load speed, and checkout flow

Monitor and resolve issues affecting site functionality, including broken links, navigation bugs, or inconsistent visuals

Analytics & Reporting

Track KPIs including traffic, conversion rate, AOV, cart abandonment, bounce rate and campaign performance

Use tools like GA4, Shopify, and Hotjar to uncover insights and provide data-backed recommendations

Report on digital activity and ecommerce performance monthly

Customer Support & Feedback Loop

Respond to or triage ecommerce-related customer enquiries (returns, stock issues, etc.)

Regularly review FAQs and policy pages to ensure clarity and ease of access

Gather and interpret customer feedback to improve the online experience

Marketplace & Integration Support

Assist in managing external channels such as Meta Shop, Google Shopping, or potential third-party marketplaces

Help integrate new tools or plugins that enhance store functionality, reviews, loyalty or shipping

What You'll Bring

Experience with Shopify (Shopify Plus preferred) and a strong understanding of ecommerce operations

Knowledge of UX principles, CRO (conversion rate optimisation), and online merchandising

Familiarity with GA4, Klaviyo, and tools like Canva or Figma

Comfortable working across data, design, and customer service tasks

Bonus: Experience with footwear, retail or lifestyle ecommerce

Detail-focused, self-motivated, and great at juggling priorities in a growing, collaborative team

Why ProFeet?

A meaningful business that combines movement, health and lifestyle

Work alongside a friendly, fast paced and driven team, opportunities for hybrid

Flexible hours, with a focus on outcomes — we respect your time

Ongoing opportunities to grow your digital, retail and strategic skills

If this position excites you please send a resume & cover letter to [email protected]. Applications close 25th July 2025, unless position filled prior.