Bendigo Children's Dentistry is looking for another dental receptionist to join our growing team!

About us

Bendigo Children’s Dentistry is the first ever specialist paediatric dental practice established in the Greater Bendigo Region. This practice provides high-quality specialist-level dental treatment to all children but with a particular focus on children with special needs, disabilities and/or dental anxiety. This is more than just a job – we see working in this practice as a dynamic journey where you will have many opportunities to positively influence the lives of children and their families. We place great emphasis on the health and wellbeing of our staff and promoting a positive workplace culture. We offer flexible hours and a great variety of interesting tasks. Progression up through pay points to above award rates is rapid for hard working and efficient employees.

We are looking for a receptionist who ideally has experience in dental reception, with an extra bonus being experience as a dental assistant so you can help out in the surgeries when busy, but we are very willing to train the right candidate!

Qualifications & experience

Required: Working with Children’s Check and Police Check

Required: Australian Work Authorisation and proficiency in the English language

Required: Demonstrated computer literacy and efficiency

Required: Excellent communication and interpersonal skills; likes working with children and families

Required: Proven ability to be helpful, organised and reliable

Preferred: Current Australian Drivers Licence

Preferred: Certificate III in dental assisting or equivalent, or experience working in dental practice

Tasks & responsibilities

General dental reception duties including making appointments, welcoming patients, assisting patients/families to complete medical and general information forms, taking payments, processing health insurance claims, communicating treatment plans/quotes and balancing daily financial records

Manage incoming phone calls, emails, mail and online enquiries for the practice

Liaising with multiple practice-related stakeholders including referring dental practices, other medical and allied health practices, dental equipment suppliers, dental laboratories, information technology support services, tradespersons, and other practice-related companies/suppliers

Supporting clinicians and other clinical staff in their clinical work including communicating changes in scheduling, stock, special needs of certain patients and other special requirements

Maintain practice and office supplies, including the ordering of stock and troubleshooting computer/equipment issues

Maintain confidential patient records and other computer systems and databases, and prepare correspondence as directed

Coordinate marketing and finance activities as directed

Provide support to patients/families care that is respectful towards individual values, customs and beliefs and build relationships with patients and their support persons in order to collaborate and provide most effective and safe patient care

Participate in regular relevant professional development programs and training requirements

Working hours preferred as 8.30am-5.30pm Monday, Tuesday, Thursday, Fridays but flexible options available

Proposed start date: ASAP