Operational Communications Officer -

Recruitment (Talent Pool)

The RFS is seeking call centre operators to assist with the dispatch and movement of emergency fire service resources.

This opportunity offers:

• Recruitment (Talent) Pool opportunities available for future ongoing, temporary and casual roles
• Opportunities available for up to 35 hours per working week (rotating roster)
• RFS Level B
• Attractive annual salary $75,728 - $82,329 p.a. plus 12% superannuation. In addition to salary, the role also attracts a shift penalty allowance of 26.14%
• Location: Sydney Olympic Park (RFS State Headquarters)

Looking for more information?

Check out our FAQ'S, or reach out to our role expert, Scott Deller, for a confidential chat on 0477 649 927 or [email protected].

Join the Operational Communications Centre team at the Rural Fire Service Headquarters. The Centre operates 24/7 providing high-level communications support to our 44 Rural Fire Districts across NSW in the form of call receipt and dispatch. Additionally the role assists our State Operations Centre with the administration and coordination of large campaigns or complex incidents throughout NSW. We are looking to create a recruitment (talent) pool through this process to fill potential upcoming future ongoing, temporary, and casual vacancies within the next 18 months.

In this role, you will be responsible for receiving, processing and responding RFS resources to emergency and routine calls for assistance, such as fire related incidents, motor vehicle accidents and other hazards. The team operate the Bush Fire Information Line and AIDER program requests as well as supporting functions within the State Operations Centre. This requires dissemination of relevant information, dispatching appropriate resources and monitoring responses to incidents through effective telephone and radio communication, and data entry.

As our ideal candidate, you'll have the ability to remain calm, dynamic and flexible in a high pressure and paced environment. Your computer skills along with highly competent communication and customer service skills will be essential to the role.

Our centre can accommodate a team of up to 25 operators, who work on a varied and rotating roster, which includes night shifts, weekends and public holidays.

Ongoing Operators

Ongoing operators work 35 hours per week on a varied and rotating roster. A standard shift pattern is 12 hours and may start from:

• Day Shift: 6:00 AM to 6:00 PM
• Night Shift: 6:00 PM to 6:00 AM

Casual Operators

Our casual operators have access to our rostering system app, where available shifts will be posted. Casual hourly salary range includes $41.41 - $45.08 per hour, plus 12% superannuation and casual loading.

Induction

Prior to commencing employment, successful candidates will be required to attend a paid induction program (2 weeks). Induction is scheduled upon activation of candidates from the Recruitment (Talent) Pool. An upcoming induction is planned to occur from Mid September 2025.

If you are interested in finding out more about this opportunity, please access the role description and our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Operational uniform available
• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

You'll also get to enjoy

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
• Local eateries and childcare facilities
• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
• Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost
• Limited free onsite car parking available
  
  

To ignite your RFS journey:

To be considered for this opportunity, you must submit your application via RFS Careers, and attach:

• Tell us about a time you managed multiple tasks at once. How did you prioritise and handle competing demands?

• A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;
• A resume in PDF format, including two current/recent professional referees (please include email address and contact number)
• Respond to the targeted question within the online application process (maximum 500 words each):

Please submit your application no later than 11:55pm Sunday 13 July 2025.

Important recruitment Information

• Please note interviews for shortlisted candidates will occur in the week commencing Monday 28 July 2025.
• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Learn more about how RFS members support communities across NSW below

Vacancy Reference: R25/183

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.