
Customer Support Officer - Melbourne
WOW Recruitment
Posted 3 days ago
Trade Counter Sales – HVAC Parts
💰 $70,000 – $75,000 + Super
📍 Adelaide – Mile End
🕒 Full-Time Permanent
If you enjoy helping tradies, know your way around tools and parts, and want to step into a more specialised industry - this could be your next move.
Our client is a global leader in heating, ventilation, air conditioning, and refrigeration (HVAC-R). Through their national retail parts division, they supply high-quality HVAC parts to plumbers, sparkies, technicians, and other trade professionals.
They’re now looking for someone with retail hardware or trade counter to join their Adelaide branch in a permanent, full-time role.
What You’ll Be Doing
- Serve tradies over the counter, helping them find the right HVAC spare parts
- Answer phone and email enquiries with confidence and clarity
- Process quotes, invoices and orders using simple systems (training provided)
- Stay across new products and promos to upsell where it makes sense
- Keep the counter area clean, organised, and well-stocked
- Work closely with the warehouse team to make sure orders are ready to go
- Assist with stocktakes and incoming deliveries when needed
What You’ll Bring
- Experience in retail hardware, trade counter sales or spare parts
- Good communication skills and a genuine passion for helping people
- A positive attitude and willingness to learn more about HVAC-R
- Basic computer skills (Oracle or ERP experience is a bonus)
- Forklift licence or willing to get one (we’ll help!)
- A strong work ethic and pride in keeping things running smoothly
- A driver's licence is handy but not essential
Why You’ll Love It Here
- 🛠 A change of pace — join a more specialised, respected trade business
- 👥 Be part of a small, supportive team that actually values your knowledge
- 🚚 Get hands-on in a mix of counter sales, inventory and customer service
- 📈 Build a long-term career with room to grow in a global company
- 🧊 Learn the ins and outs of HVAC — an industry that’s only getting bigger
Apply Now and submit your resume. We’re looking for someone who’s hands-on, customer-focused, and eager to grow.
About WOW Recruitment
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
Customer Support Officer - Melbourne
WOW Recruitment

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