Fba Care is seeking a passionate and proactive IT Support Officer to join our growing team in Tottenham, Victoria. This entry-level graduate position offers a fantastic opportunity to launch your IT career with a leading NDIS provider that has been proudly supporting the community for many years.

You will play a key role in supporting our team with day-to-day IT operations and help maintain a smooth and secure digital environment. At Fba Care, we believe our people are our strength when you grow, we all grow.

Our services include Plan Management, Support Coordination, In-Home Services, Community Access, and Therapeutic Supports. Join us and grow your career while making a meaningful impact in the lives of others.

What we provide:

Free on-site parking

Complimentary drinks, breakfast & lunch provided by our café

Fun, easy-going work environment with friendly staff

Paid annual leave on your birthday

Employee of the quarter awards & performance recognition

Ongoing professional development and career progression

The day to day:

Provide first-line support for staff across all departments (hardware/software)

Set up and maintain user accounts, passwords, email systems and permissions

Troubleshoot issues with desktops, laptops, printers, internet and internal systems

Assist with onboarding and offboarding of staff, ensuring tech access is secure and up-to-date

Maintain asset registers and ensure accurate documentation of IT equipment

Support updates and basic maintenance of internal systems, applications, and websites

Liaise with external IT vendors and service providers as required

Assist with basic cybersecurity practices, data backups and device monitoring

Respond to helpdesk tickets and resolve issues in a timely, supportive manner

Contribute to the continuous improvement of IT processes and user experience

All other duties as directed

Essential Criteria:

Certificate III, IV, Diploma or Advanced Diploma in Information Technology or similar

Strong problem-solving and troubleshooting skills

Ability to work independently and manage competing priorities

High attention to detail and organisational skills

Excellent communication and interpersonal skills

Ability to maintain confidentiality and work with sensitive data

Intermediate knowledge of Microsoft 365, Windows OS, and networking basics

A positive, can-do attitude with a willingness to learn

NDIS Screening Check or willingness to obtain

Preferred Criteria:

Previous experience in a similar role

Familiarity with NDIS, Careview or similar CRM systems

Bilingual (advantageous)

This is your chance to join a passionate and supportive team that values innovation and continuous learning. If you’re ready to contribute your tech skills to an organisation making a real difference in people’s lives, apply now and take the next step in your IT career.