Desktop Support Officer
Guardian Exercise Rehabilitation
Posted 8 hours ago
Love solving tech puzzles and being the hero when IT issues strike? We’re looking for a Desktop Support Officer to keep our team connected, productive, and glitch-free! If you’re all about problem-solving, customer service, and making tech work like magic, this role is for you.
What you’ll be doing:
Support & troubleshoot Windows operating systems and Apple mobile devices
Onboard users - set them up to hit the ground running
Assist users with Microsoft 365 apps like Outlook, Word, Excel & Teams
Manage & resolve issues with Microsoft Dynamics & Microsoft Intune
Keep our telephony systems (VoIP & hardware) in top shape
Diagnose & fix hardware, software, and network-related issues
Track & document support requests using a ticketing system
Collaborate with the IT team to tackle complex problems
Coordinate and maintain IT assets
Stay ahead of the game with the latest tech trends & best practices
What you bring to the table:
Bachelor’s degree in IT, Computer Science, or related field
2-3 years of desktop support experience—you’ve seen some stuff
Strong knowledge of Windows OS, Apple mobile devices & Microsoft 365
Experience with Microsoft Dynamics & Intune (you speak Microsoft fluently)
Telephony systems know-how (VoIP, hardware—you get it)
Top-tier troubleshooting skills—you love fixing things
Great communication & people skills—you make IT make sense
Excellent time management skills—you know how to prioritize & get things done
Keen attention to detail—because the little things matter in IT
Certifications? Even better! (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Admin = 👍)
What’s in it for you:
5 additional paid leave days - Wellness Leave
$1,000 professional development allowance and 2 days paid leave to attend training
Flexible work with WFH opportunities
Regular social club celebrations
Genuine, friendly and highly supportive team culture
$299 yearly active lifestyle subsidy
Essential employee benefits such as EAP
On-going training, mentoring and professional development opportunities
Genuine career advancement opportunities
Who we are
We have over 20 years experience and a national footprint with clinical staff in every capital city. We are industry leaders in clinically-guided, best-practice rehabilitation in the personal-injury sector.
We shoot for the moon and strive to be the best at what we do, while staying humble and authentic. Check out our website for more. www.guaradianexercise.com.au
If you love solving IT problems, helping people, and keeping things running smoothly, this is your time to shine! Apply Today!
Agency submissions will not be accepted.
Applicants must have permanent Australian work rights.
About Guardian Exercise Rehabilitation
Guardian Exercise Rehabilitation’s provides prescription of therapeutic exercise based-programs for individuals afflicted with injury or illness, principally under a compensable-injury policy, principally across Workers’ Compensation, Life Insurance/Income Protection and Motor Vehicle Accident (MVA) / Compulsory Third Party (CTP) schemes.
We are industry leaders in clinically-guided, best-practice rehabilitation interventions, with an ever increasing national footprint, we currently employ over 70 Allied Health Clinicians with a presence in every state across Australia.
We consult clients throughout their recovery journey, from early intervention through to chronicity management. We adopt a biopsychosocial approach with emphasis on collaboration, education and empowerment. We provide bespoke programming and set collaborative goals based on meaningful activities. Our programs optimise function and healthy re-engagement in work, as well as every day and recreational activities.
Our purpose is for every individual to have complete confidence and total control over their healthcare.
Our people are the key to our success. We value each and every team member and uphold our values, ensuring you feel valued, respected and encouraged to achieve your goals.
Job Satisfaction - The work we do is meaningful and has a positive impact on other people’s lives. You’ll have the opportunity to use your full range of skills in providing high-quality services to clients throughout their recovery journey.
Industry Leaders - We are industry leaders in clinically-guided, best-practice rehabilitation interventions. What we do is evidence-based, and always client centred.
Collaboration - We collaborate and support each other to achieve our goals. We have supportive leadership and senior structure to guide and develop those in their early career.
Training and Development - Our employees have access to varied opportunities for learning, growth and development. We provide tools, resources, and programs to continually upskill clinicians throughout their careers. As a national organisation, you’ll have the unique opportunity to progress your career as opposed to a smaller clinic with limited progression.
Job Security - Our roles are salaried providing job security.
Flexibility - You’ll have ultimate flexibility to manage your hours and schedule in a way that suits you, with the ability to work from home.
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