About the opportunity

Join a team who are passionate about delivering exceptional service and thrive in a dynamic, team-oriented environment. We are seeking a dedicated individual to join the Administration team in an operational role.

In this role, you'll leverage your excellent attention to detail and problem-solving abilities to respond to diverse enquiries, support key administrative processes, and manage the operational tasks that are assigned to this team. Your proficiency with Microsoft Office and adaptability to new computer systems will be essential, as will your empathy and ability to connect with students and staff from various cultural backgrounds.

UQ COLLEGE

UQ College Limited was formed in 2010 and is a wholly owned subsidiary company and Registered Training Organisation (RTO) for the University of Queensland (UQ). The purpose of UQC is to provide domestic and international students with access to further and higher education through the delivery of pathway programs. In addition to English language programs, UQC delivers the UQ Foundation Program; the Tertiary Preparation Program (TPP) and several Vocational Education and Training (VET) Programs. Information about UQC may be found at https://www.uqcollege.uq.edu.au/

About the team

The Administrative (Operations) Assistant is a key, frontline member of the Operations team that offers comprehensive administrative and operational support to staff within UQ College, ensuring smooth and effective operations.

Selection Criteria:

Essential

Completion of Year 12, with a minimum 12 months of work experience in service delivery roles, or an equivalent combination of relevant training and professional experience.

Understanding of appropriate manual handling techniques and equipment (e.g., trolleys, sliders) to minimise risk of injury.

Proven ability to manage multiple tasks simultaneously, demonstrating accountability for timely and high-quality completion of responsibilities.

Proficiency in Microsoft Office applications, particularly Word and Excel, at an intermediate level.

Demonstrated capacity to quickly learn and navigate multiple information systems.

Strong attention to detail, with a consistent record of accurate and thorough work.

Excellent verbal and written communication skills.

Proven ability to build and maintain effective working relationships with key stakeholders, ensuring service delivery aligns with expectations.

Desirable

Familiarity with classroom audio-visual equipment and the ability to troubleshoot common technical issues

Experience with general office equipment and its day-to-day operation.

Current Driver’s Licence.

We want you to be:

A proactive individual with a strong commitment to enhancing the college environment through high-quality customer service, including managing enquiries, coordinating room setup, and resolving issues related to general operational needs.

Fit and healthy enough to be able to manage the day-to-day physical demands of the role.

Efficient and detail-oriented, capable of escalating complex enquiries to relevant staff promptly and accurately, while managing client expectations regarding response times.

Diligent and collaborative,

Helpful and versatile, assisting staff with general operational enquiries, including room bookings, access, and administrative tasks.

What we can offer you:

A range of employee benefits include:

4 weeks paid recreation leave.

17.5% annual leave loading.

Access to UQ campus facilities such as sport and recreation, libraries, health and dental centres.

Access to on campus childcare centres.

Access to the UQ Safe App.

Access to a dedicated Employee Assistance Program.

About your application

Full details of the position's responsibilities and the selection criteria are outlined in the position description available on the UQC Careers webpage: www.uqcollege.uq.edu.au/about/careers

Your Resume and cover letter (2 pages max) should demonstrate how you meet the selection criteria outlined in the position description.

The position is only open to applicants with relevant rights to work in Australia.

For more information about this opportunity, please contact Sue Choi at [email protected]. For application queries, please contact [email protected] stating the job title in the subject line.

Applications close 11pm, Sunday, 13 July 2025.