• Deliver professional reception and administrative support to ensure the smooth day-to-day operation of new mental health service in Cairns
• Fixed-term full-time role until June 2026, Monday to Friday
• Base Salary from $66,018 + Super & Benefits
• Cairns Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking an organised, professional and customer-focused Administration Support Officer to join our team in Cairns on a fixed term full-time basis. This role is vital in supporting the day-to-day operation of the Cairns Medicare Mental Health Centre, a welcoming space offering immediate, short and medium-term mental health support to the community. As the first point of contact for clients, families, carers and stakeholders, you will play a key role in creating a responsive, warm and efficient service experience while providing high-quality administrative support to the Service Manager and the team to deliver a high level of care.

Key responsibilities

• Provide high-level administrative support to the Service Manager and team, including meeting coordination, reporting, minute-taking, and document preparation.
• Deliver reception services, managing incoming calls and enquiries, booking and confirming appointments, and greeting clients and visitors.
• Support the service’s daily operations, including office systems, supplies, facilities, IT, and fleet coordination.
• Maintain accurate records, support data entry and reporting processes, and assist with finance tasks including invoice reconciliation.
• Contribute to a welcoming, safe, and culturally inclusive environment that supports the wellbeing of clients, carers, and staff.

What you’ll bring

• Certificate IV in Business Administration and/or experience in administrative support in the Health, Medical or Community Services sector.
• Proven experience in administrative support, reception, data entry, or customer service is essential; experience in community services, mental health, disability, social welfare, housing, healthcare, or government sectors is desirable.
• High-level organisational skills with the ability to prioritise multiple tasks, work autonomously and collaboratively, and maintain confidentiality with sensitive information.
• Proficiency in Microsoft Office and familiarity with data analysis tools and software such as SPSS, nVIVO, Power BI, and data handling techniques is desirable.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To apply visit Mind Careers - reference number 497710. Online applications must be submitted by 11pm Friday 11 July 2025. We encourage you to apply as soon as possible, as the advertisement may close early if a suitable candidate is identified.

For more information, please contact:

Leonie Heness – Service Manager, National Complex Care
[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

Position Description

Administration Support Officer (CMMHC) - 20250613.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check,