About the Company

Davidson is partnering with a global leader in animal health solutions, renowned for their quality products and customer-first mindset. With a strong reputation in the veterinary and pharmaceutical industry, they are committed to delivering exceptional service to clients across Australia.

About the Role

This is a 12-month contract role offering a blend of in-office and remote work. As a Customer Care Consultant, you'll handle enquiries, process orders, and ensure timely and accurate support for customers. It's an ideal opportunity for someone who thrives in a fast-paced, service-driven environment and enjoys being part of a collaborative team.

Key Responsibilities

• Respond to customer calls and emails, resolving enquiries with professionalism and care
• Process customer orders, including free and bonus stock allocations
• Make proactive outbound calls to update customers on orders, stock, or account info
• Set up new customer accounts and manage data accuracy using SAP ERP
• Troubleshoot issues, track resolutions, and follow up to ensure satisfaction
• Collaborate with internal teams to support end-to-end customer service delivery
• Maintain compliance documentation and contribute to internal audits and reporting
• Support adherence to quality, pharmacovigilance, and EHS standards

About You

• Experience in a customer service, contact centre, or order processing role
• Strong attention to detail and ability to manage multiple systems (SAP preferred)
• Clear and professional communicator-both written and verbal
• Friendly, solutions-focused, and comfortable working with urgency
• Able to work independently while contributing to a collaborative team environment

The Benefits

• 12-month contract with the potential for extension
• Hybrid work model - 3 days WFH, 2 days in-office
• Free onsite parking when working in-office
• Immediate start available - hit the ground running
• Supportive, close-knit team with full training provided
• Work for a global organisation making a real impact in animal health

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Taylah Gurney at [email protected], quoting reference JN -052025-40387. Want to know more about Davidson? Visit us at www.davidsonwp.com