Closing Date: 9am Friday 4 July
face2face reference: 644150
Locations: Australia-wide
Contract Duration: 12 months + 12-month extension/s

Why Join?

• Drive impactful digital communications that connect and engage diverse audiences
• Lead the delivery of multi-channel campaigns using Salesforce Marketing Cloud
• Shape and optimise accessible, high-performing email and SMS marketing products
• Collaborate with cross-functional teams to enhance digital marketing capabilities
• Be part of a team focused on continuous improvement and innovation in communications
• Grow your technical skills with advanced SFMC tools and data-driven marketing techniques

About the Role

This role is central to delivering timely, clear, and accessible digital marketing campaigns (email and SMS) to a wide audience. Using Salesforce Marketing Cloud, you’ll build, execute, and optimise campaigns, support platform enhancements, and contribute to continuous improvement in direct communications.

Key Responsibilities

• Build, manage, and optimise Salesforce Marketing Cloud email and SMS campaigns
• Enhance SFMC configuration focused on accessibility, performance, and impact
• Support evaluation and reporting to drive continuous improvements in marketing products
• Design and code responsive, accessible email templates and landing pages
• Collaborate with teams to segment audiences and improve service offerings
• Promote best practices and governance in digital marketing processes

Skills & Experience

• 2+ years hands-on Salesforce Marketing Cloud experience (Journey Builder, Automation Studio, Email Studio)
• Experience managing high-volume email sends and audience segmentation
• Strong knowledge of A/B testing, QA tools (Litmus/Email on Acid), and campaign performance optimisation
• Proficient in HTML, CSS, and AMPScript for dynamic, personalised content
• Understanding of CAN-SPAM, GDPR, and WCAG 2.1 accessibility standards
• Familiarity with analytics and reporting tools like Datorama or Google Analytics

Australian Citizenship is a mandatory requirement for this position.

If you have any questions or would like more details, don’t hesitate to reach out to Lisa Whitehorn at [email protected].