Are you passionate about international education, student support, and building meaningful global connections? Do you thrive in a dynamic, detail-oriented environment where no two days are the same? If so, we’d love to hear from you!

We're looking for a highly organised and proactive Administration Assistant to join our dedicated team. In this pivotal role, you'll be at the heart of our student exchange operations supporting students, host families, local coordinators, and international partners across Australia and New Zealand. Your work will directly contribute to creating life-changing experiences for young people from around the world.

Maintaining the student, volunteer, and international partner database, including data entry of host family and student applications

Assuring that the continuous compliance and training requirements of all active volunteers are up to date

Assisting with monthly compliance reporting and assisting with registration applications to state and territory regulators

Assisting with creating student profiles in line with compliance requirements

Keeping the team calendar up-to-date

Responding to and following up on enquiries and general administrative duties.

Provide advice and assistance to inbound students and their families.

Ensure database is kept fully up to date with all communications and documents relating to all student applicants.

Ensure all legal and regulatory compliance requirements are met and formally recorded as such in the database.

Support in maintaining an active network of well trained and compliant voluntary Local Coordinators

Support in managing the resolution of issues/problems that arise during a student’s program.

Ensure high level communication with all parties – schools, families, students, partners, local coordinators, regulatory authorities - is maintained throughout the life of the program.

Support the recruitment of local coordinators Australia and New Zealand wide.

Maintain the highest standards of pastoral care for students and host families on program, in close working partnership with local coordinators.

Contribute to and manage other tasks that are assigned to you based on needs of the team and the organisation.

Review and assist Student's application profile

Review payments and send out reminders if necessary

Prepare Farewell packages for Outbound Students

Assess Outbound Program Manager with diverse set of tasks

Are you:

A natural organiser who loves ticking tasks off a list and keeping things on track

Comfortable working with databases and can juggle multiple admin duties with ease

Can you communicate clearly, empathetically, and professionally with people from all walks of life

Cares deeply about young people and creating safe, supportive experiences for them

A team player who isn’t afraid to roll up your sleeves and help wherever needed

What We Offer:

A role with purpose, every task you complete helps create life changing global experience

A supportive, flexible, and friendly team environment

Opportunities to grow your skills in compliance, international education, and stakeholder management

The chance to work across cultures, communities, and borders

YFU Student Exchange places the safety and wellbeing of our exchange students as its highest priority. We are committed to maintaining and continuously improving our internal systems to ensure the highest standards of care and accountability. Our objectives are to:

Deliver a safe, secure, and enjoyable experience for all student participants

Consistently and efficiently provide services that meet program expectations and comply with relevant Child Safety Standards across all states and territories

How to Apply

To apply for the above position please click on the apply tab above attaching a cover letter and a CV in either Word or PDF format. Only applications submitted with a cover letter and CV will be considered.