Client Profile

Hastings is proud to partner with a well-established operator to identify a General Manager to lead a complex, multi-unit entertainment and hospitality destination in Brisbane. The company is people-focused, with a track record of pushing boundaries within the hospitality and entertainment sectors. With multiple brands in the portfolio, this role will lead the company's flagship venue, which combines food, beverage and live entertainment experiences.

Job Description

As General Manager, you will be responsible for leading all departments across hospitality and entertainment operations, focusing on operational outcomes, financial performance, and team development. Given the complexity of the operation, including food and beverage service, event management, and entertainment programming, you will exercise strong delegation and time management skills to ensure all product offers are executing to the highest possible standard.

A significant focus on people is required, ensuring training, guest experience and team culture are prioritised across all venue touchpoints, from dining service to entertainment delivery. The ability to review and improve financial performance relevant to cost management and revenue improvement across multiple revenue streams, including food, beverage, events, and entertainment bookings, will form a fundamental part of this role.

You will also oversee marketing, entertainment programming, venue hire management, and ensure seamless integration between hospitality service and entertainment experiences to deliver exceptional guest outcomes.

Candidate Profile

To be considered for this role, you will have:

• Significant experience leading complex multi-outlet operations, ideally with entertainment or events components
• Strong communication skills both with your team and external collaborators, including entertainment partners, event organisers, and suppliers
• Genuine passion for the industry and enthusiasm for being part of a destination entertainment venue
• Strong leadership qualities and financial acumen across multiple revenue streams
• High-level customer service tailored to a discerning clientele across dining and entertainment experiences
• Experience managing or coordinating entertainment programming, events, or venue hire operations
• Current work rights within Australia

Offer

This role is offering a salary of circa $180,000 plus super and bonus relevant to achieving KPI’s. To learn more about this role, submit your application or contact Phil Gannon via [email protected]

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