Assistant Advisor Information Management, Temporary opportunity until mid February 2026, based in Sydney with flexible working options available

• Temporary full-time opportunity until mid-February 2026, with the possibility to extend or make ongoing if other positions become available
• Clerk grade 5/6: $97,027 - $107,059+ super, commensurate with experience
• Based in Sydney CBD, with flexible/hybrid working options available

About this role:
An exciting opportunity exists for an experienced Assistant Advisor Information Management to play a key role in delivering customer-centric information management advice.

About the Information Governance Team:
The Information Governance Team is responsible for enabling Department of Customer Service (DCS) employees to work effectively in this evolving digital environment with information that is secure, accessible and well-governed.

The team provides a policy and advisory function to assist DCS in managing records in place and complying with the State Records Act 1998 and the DCS Records Management Policy. The Information Governance Team has extensive contact with other information management teams, governance groups such as privacy, risk, and security, and project teams and other DCS business units.

In this role you will:

• Draw on your information and records management experience to respond to requests for advice, and requests for information, and provide professional information and records management advice and guidance to meet customer needs
• Using your knowledge of the General and Functional Disposal Authorities monitor and coordinate routine records lifecycle management activities, such as destruction of records, to support the effective management of physical and digital storage repositories.
• Educate customers to use information management systems effectively, including developing and delivering training, user guides and other support materials to build information management capability in the organisation.
• Develop, implement and maintain information management tools to support effective information and records management practices.This includes involvement in the management of the Community of Practice.
• Maintain up-to-date knowledge of information and records management practices and technologies to provide support across the organisation.

To be successful in this role you will need:

• To ensure customer outcomes are met while balancing competing demands
• To develop and maintain knowledge and technical capability of information management systems, and/or collaboration tools, and other emerging technologies without compromising responsiveness and availability
• To develop and maintain an understanding of the agency's business objectives and activities in an environment experiencing constant administrative and operational change
• A strong work ethic with a can-do attitude to work to tight deadlines across multiple tasks in a fast-paced and collaborative work environment.
• To support the team in a variety of BAU and projects as required

Applying for the Role
Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the 'To be successful' section.

Salary Grade 5/6, with the base salary for this role starting at $97,027 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Monday 7th July

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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