Ticketing Support Officer

Requisition Number: 730

Salary Range: $66,323.40 - $71,507.28 per annum

Position Type: Full Time Permanent

Location: Cairns Performing Arts Centre

Application Close Date: Sunday, 13 July 2025 at 11.30pm AEST

Are you a customer-focused individual who thrives in fast-paced environments and has a passion for arts, culture, and live events?

We have an exciting opportunity for a Ticketing Support Officer to join our team!

What You Will Do:

As a Ticketing Support Officer, you will support the Ticketing & Sales Team Leader in delivering high-quality ticketing services for Creative Life Venues, Festivals & Events. Providing ticketing services for a rich and diverse program of performing arts, community, corporate, cultural and civic events led by Council and a range of other clients, organisations and promoters. You will be responsible for event builds, assist with pre-sales and on-sales, maintaining and managing events in the Ticketlink ticketing system, liaising with promoters, supporting marketing campaigns, and ensuring our customers receive prompt, friendly, and accurate service - whether online, over the phone, or at the box office.

You will work closely with our entire Ticketing and Box Office team, rotate between front and back-office duties, and help improve processes so we can continue offering top-tier services to our community.

What We Are Looking For:

Experience in ticketing systems and box office operation, customer service, and/or call centre environments.

Proven ability to manage difficult customer interactions, both in person and over the phone, and deliver effective solutions.

Proficient in using Ticketing systems with strong attention to detail.

Keen interest in the live events industry.

Strong skills and experience in cash handling and general administration.

Solid computer skills, including proficiency in Microsoft Office applications and learning new technology.

Ability to quickly learn council’s website software application and event management software application.

A strong commitment to delivering exceptional customer service and enhancing the reputation of Ticketlink.

Demonstrated ability to train team members in all facets of ticket selling duties.

Accurate and efficient keyboard and data entry skills, with a minimum accuracy rate of 98%.

If you are organised, people-focused, and enthusiastic about the arts and events sector, this could be the role for you!

Some benefits we offer:

Achieve work / life balance with flexible working arrangements

Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)

Recharge with up to 5 weeks annual leave

Grow personally and professionally with learning and development opportunities

Cherish family time with up to 14 weeks paid parental leave

Salary sacrifice opportunities

We are committed to:

Fostering a collaborative and inclusive work environment

Embracing innovation and continuous improvement

Cultivating a culture of professional growth and support

Now we want to hear about YOU!

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.

For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.

Council’s Recruitment Team can be contacted via:

Phone: (07) 4044 331

Email: [email protected]

Website: Employment at Council | Cairns Regional Council