The Health Care Complaints Commission is looking for a Manager, Intake, Assessments and Triage

Are you or someone you know looking for a change in 2025 and answers yes to the following questions?
Do you enjoy managing a team and are able to prioritise and develop team goals and plans?
Do you act professionally and support a culture of integrity?
Are you able to think critically and can you explain complex concepts and arguments in briefs.

The Health Care Complaints Commission (HCCC) has an exciting ongoing opportunity in our leadership team to join the Assessments Division.

What will you receive in return?
Fantastic ongoing Clerk Grade 11/12
Salary range $149,740 - $173,173 plus superannuation and annual leave loading
Flexible working arrangements (including but not limited to a hybrid work from home/office model, flexible start and finish times and accrual of flex leave)
Great Office location, Sydney CBD, close to Surry Hills and walking distance from Central station
Access to our wellbeing initiatives such as Fitness Passport, Headspace subscription and more!

Make a real impact in health care accountability.
Join the Health Care Complaints Commission (HCCC), an independent statutory body protecting public health and safety by prosecuting, resolving, investigating and assessing complaints about health care providers. We are committed to integrity, transparency, and fairness in all we do.

To learn more about the HCCC, please view our website.

About the Role
The Assessments division comprises over 40 staff, with a leadership of 3 Managers. This role is responsible for managing the Intake, Enquiries, Triage and Fast track functions of the Division.

The role has oversight of the front-line intake, and risk assessment of complaints about health services in NSW. It also operates a busy customer enquiry service. The manager is responsible for delivering high quality and timely assessment of complaints, consistent with the Commission's obligations under the Health Care Complaints Act.

To learn more about the position, please view the Role Description Here.

About you:
Proven experience leading a team in a fast-paced, high-volume environment with numerous competing demands and shifting priorities
Ability to drive adherence to timeliness and quality standards.
Strong written and verbal communication skills and the ability to build strong culture within a team and in dealing with complainants and providers on highly sensitive and complex matters.
A high level of personal resilience.

How to Apply

Applicants are required to submit an online application. This will include:

Current resume / curriculum vitae (CV) (maximum 5 pages).

Cover letter outlining your relevant skills and experience (maximum 1 page).

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

The successful applicant will be required to complete a Background Verification Check.

Closing Date: Thursday, 10 July 2025

Essential Requirements
To be eligible to apply for this position, applicants must have existing Australian work rights.

Given the HCCC's unique and critical role in maintaining the integrity of the NSW health system, it is essential that all prospective employees are able to carry out their duties in an independent, honest and consistent manner with uncompromising adherence to strong moral and ethical principles and values.

ADDITIONAL INFORMATION
For any questions about the position, please contact Ursula Armstrong, A/Director, Intake, Assessments and Triage [email protected].

The Commission is an Equal Employment Opportunity Employer.
We value diversity and welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people from LGBTQI+, diverse cultural and linguistic backgrounds, and people with disability.

If you require an adjustment during the recruitment process, we welcome hearing from you.

Please contact the People & Culture Team at [email protected]