About the Company

The Tasmania JackJumpers are one of ten clubs in the National Basketball League (NBL). From the club’s inception in 2021, community-driven values and strong cultural foundations have fostered success both on and off the court, with the JackJumpers creating history and achieving unprecedented success from the club’s infancy. Every day we aim high and jumper higher, committed to continued and sustained improvement, innovation and high performance across the entire club – both in the front office administration and basketball department.

In everything we do, we proudly represent the people of Tasmania — on the court, in the stands, and in the community.

About the Role

We are seeking a highly organised and proactive Membership and Ticketing Manager to lead the end-to-end service, delivery and growth of our membership and ticketing programs.

Reporting to the General Manager – Commercial, Fan Growth and Data, this is a key role in ensuring commercial success by overseeing membership sales and renewals, product fulfilment, internal and external ticket allocations, ticket builds, and stakeholder management. You will play a central role in delivering an exceptional experience for our members and fans.

This is a unique opportunity to shape the systems, processes, and execution behind one of the league’s most passionate supporter bases.

Key Responsibilities

• Membership Program Management - Lead annual membership renewals and acquisition campaigns to ensure year-on-year growth and low churn, oversee end-to-end membership fulfilment and manage member communications.
• Ticketing Strategy and Operations - Lead the full ticket build process in collaboration with venues and ticketing providers.
• Stakeholder Management - Be the key contact for Ticketmaster, Ticketek, venue operators, NBL ticketing and internal stakeholders.
• Reporting, Administration and Compliance - Track and report on key metrics providing insights to senior leadership and the board.

About You

• 2–3+ years’ experience in membership, ticketing or events management (sports or entertainment preferred)
• Strong understanding of systems such as Ticketmaster, Ticketek, or similar CRM platforms
• Highly organised and process-driven, with great attention to detail
• Excellent communication skills and stakeholder engagement experience
• Comfortable working in fast-paced, event-based environments with non-standard hours
• Proactive, solutions-focused, and commercially minded

JackJumpers Values

At the JackJumpers, we MARCH.

• MINDFUL - We respect each other, our fans, our stakeholders, our property, our facilities and our competitors
• AUTHENTIC - We represent the Tasmanian community – underestimated, hardworking, gritty
• RELENTLESS - We embrace challenges, fight through adversity and grit and grind to the final buzzer
• CONNECTED - We are connected as one club - Front Office, High Performance Team and players all aligned working together and for each other.
• HUMBLE - We appreciate and understand it is a privilege to do what we do

How to Apply

Submit your CV and a brief cover letter outlining your experience and alignment with this role.

Join the JackJumpers and help deliver world-class experiences to fans and members across Tasmania.