Du Cane Brewery & Dining Hall

Assistant Venue Manager

About Us:

We are Launceston locals who love to get out into the wilderness and explore Tasmania’s amazing natural parks and reserves. We’re also passionate about creativity and believe Launceston or ‘Launnie’ is at a tipping point, and we’re excited to play our part in the evolution of this Northern Tasmanian town renowned for its great food & beverage and unparalleled lifestyle.

Du Cane Brewing - Purpose:

To champion and conserve Tasmania’s walking culture and environment, and be the beer for all Launcestonians and a refuge for the like-minded.

We aim to create a space that embraces creativity and diversity, is welcoming and inclusive and celebrates quality, local food and beverage.

Role Profile

We are on the hunt for an enthusiastic Assistant Venue Manager with proven experience in managing a diverse team while delivering exceptional customer service in a larger scale, high turnover environment.

Accountabilities:

● Rostering

● Responding to customer bookings and emails in a timely manner via the Venue inbox

● Ordering & Stock Management

● Customer satisfaction as measured by social media (Google, Facebook, Trip Advisor etc.)

● Safety and wellbeing of your team

● Staff engagement & team culture

● Community engagement

● Conflict resolution within the team

● Complaint resolution with customers

● Venue hygiene and execution standards

Reporting To:

● Venue Manager

PRIMARY DUTIES & RESPONSIBILITIES

● Rostering FOH staff and scheduling using Tanda

● Responding to customer bookings and emails in a timely manner via the Venue inbox

● Work in partnership with the Venue Manager on the vision and strategy for the venue

● Team Leadership & Management of circa 30+ people

● Ordering and supplier management

● Assisting Venue Manager with staff training & development

● Management of Customer complaints

● Ensure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food, beverage, and entertainment offerings in a clean and professional environment

● Engage the hearts and minds of the local community creating a space that they feel ownership of the venue

● Ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and enabling a smooth handover of shifts

● Assist in venue Marketing & Promotions

● Venue Health & Safety

Ideal Background / Experience:

● Proven experience in a supervisory or management role within the hospitality industry, preferably in a bar or restaurant setting.

● Strong knowledge and passion for craft beer ideal

● Excellent leadership and team management skills.

● Strong interpersonal and communication skills.

● Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

● Knowledge of health and safety regulations and licensing laws.

● Proficient in basic financial management and reporting.

● Flexible with working hours, including evenings, weekends, and public holidays.

● In‐depth knowledge of food and beverage

● Proven ability to train/professionally develop hospitality employees

● Previous experiences with online booking systems (Now Book It), POS (Lightspeed) and Rostering (Tanda) strongly desirable

● Previous experience with programs such as Word, Excel, PowerPoint, Outlook Express

Personal Attributes:

● Ability to lead and motivate a team & get them working together

● Exceptional time management skills and the ability to prioritize and multitask

● Well organized, dependable and results focused

● Flexibility to work when required, including nights

● High levels of motivation and a proven self-starter

● Friendly, engaging demeanor and positive attitude

● A passion for the outdoors and craft beer

● Excellent presentation and communication skills

● Takes direction and applies it to the required tasks

● Ability to embrace the Du Cane Brewing values

Du Cane Brewing Co. – Values

1. LEAVE NO TRACE

We believe beer can act for good. As guides, and as Du Cane, we have an unbreakable bond with our environment. Everything we do is about expressing and protecting it at all costs. We therefore tread lightly, and leave our world as we found it. Through our beers, and through the brewery, we will be an unwavering voice for sustainability, conservation and exploration.

2. OUT IN THE ELEMENTS

We don’t sell out to passing fads, or to the brewing giants, we brew beer for us — the beers we like to drink when we’re at the pub or out in the elements, in our element. Because we’re comfortable going off-grid and out on our own, forging our own path, rallying against the trends and expectations of the modern world.

3. ONLY THE ESSENTIALS

We believe in packing light and keeping things simple. Everything we do has a purpose or a function — whether that’s merch made from recycled materials, or beer cans that convey information and engage. We don’t take more than what we need, we just strip everything back to its basics, keep it pure and simple, and just enjoy what we have.

4. LOCALLY GROWN AND SHOUTED

We’re pretty proud of our community, and the quality of our people, our environment, our crafts and our produce. We think the world is keen to learn a thing or two from us... So, we’re happy to share our beers, our stories, and our trails, so that no matter where you are, whether on a distant track or at the local, you’ll feel like you’re here alongside us, living Du Cane.